Ken Ganley Kia Mentor

My husband and I took off from work the other day to go look at cars. We ended up at Kia and started to walk around. Peggy came out and greeted us and asked what we were looking for. With that description look at cars. We ended up at Kia and started to walk around. Peggy came out and greeted us and asked what we were looking for. With that description she was more than helpful and by the end of the day, after looking at several other dealers, went back to Kia and bought the car we test drove. Super pleasant experience. Thanks for that. More

It has been 10 years since I was in the market for a new car. This time I had the benefit of shopping on the internet before going to the dealer. I was more than satisfied with the experience at Mentor Ki car. This time I had the benefit of shopping on the internet before going to the dealer. I was more than satisfied with the experience at Mentor Kia. I appreciated John's patience and professionalism. I will recommend Mentor Kia to my friends. Ken. More

Cuyler was very friendly and professional. He listened to what we were looking for in a car and we are very happy with the one we chose. We would definitely recommend Cuyler to anyone looking to buy a KIA. what we were looking for in a car and we are very happy with the one we chose. We would definitely recommend Cuyler to anyone looking to buy a KIA. More

I have been extremely satisfied with Mentor Kia. Whether its an oil change or something minor like my door handle being broken, the staff have always been friendly. When I drop off my car the service people its an oil change or something minor like my door handle being broken, the staff have always been friendly. When I drop off my car the service people at the counter are great. I usually wait in the waiting room and alot of the staff will walk by and smile at your or say hi. You are made to feel like you matter. When I buy my cars from a dealership i prefer to take my cars to the dealership they were purchased at for all the work, I use to deal with a local dealership by me for my other vehicles and they are pretty rude and act like smart xxxxx and have talked down to me like I am stupid. I have recommended this dealership to my friends and coworkers. A few months ago I was in for an oil change and there was a customer being rude to the staff, when one of the staff appologized for the customers behavior to me. It's things like this that keep people coming back. More

I would give Mentor Kia an "it depends" as far as would a recommend the dealership. I posted my review on their Facebook page that included the good and bad. Apparently the dealership only allows as would a recommend the dealership. I posted my review on their Facebook page that included the good and bad. Apparently the dealership only allows positive comments to remain posted because my posting was apparently deleted. I pretty much expected that would happen. I want to make it clear that since we ended up agreeing to the purchase it was out fault for not holding out for a better deal or going elsewhere. This is just a warning to those who go to this (or many others) to not buy into the false claims in the dealership's ad's, etc. We went to the dealership during their last "event" which claimed they would give you up to $5,000 more for your trade in. Yeah right!. We received a total of $500. That would be fine but don't make outrageous claims that you do not live up to. We informed the salesman that we wanted to pay $15,000 out the door after the trade on a new Kia Soul. We were told that there was no way he could do that. Again that would be fine but once again don't make those claims in your flyers. If they even gave us a liitle more than the car was worth, they could have came close to the $15,000. We ended up paying the $15,000 for a 2012 Kia. We informed the salesman that we wanted the 0% financing or as close to it as possible. We had no debts and excellent credit. We also informed them that we already had a pre-approved loan with a low rate, not 0%, that we could use. We were told that they would beat that rate at least. They didn't. They came close but didn't beat it. The finance department had alll the paperwork drawn up before we ven had the chance to discuss the rates. Once again we could have walked but didn't. We should have insisited they lower the rate or we would go elsewhere. A minor item was they were offering 15 dollars in golden coins-five just for coming in, five for a test drive, and five after buying. We ended up with only 10. We made sure we received those before agreeing to purchase, but forgot to ask for the other five after doing so. We do want to state that the dealership repaired both the front and rear brakes for no cost. My wife mentioned after the test drive that the brakes didn't feel right. I didn't notice until about a week later. I contacted the dealership and the owner made sure they were repaired without cost. Make sure you also get the Car Fax report. We didn't receive it until we asked for a copy when we contacted them about the brakes. This probably was just an oversight. The salesman and everyone were all very nice. We will see how we are treated as we bring the car in for maintenance, etc. So be careful with any claims (as we all should know) made and be willing to walk if you don't get the deal you want. Perhaps the dealership can get a more positive yes to being recommended in the future. Now it will have to remain a maybe. More

Great Job .... the professional atmosphere and team work mentality really show... Its no wonder why you guys are number 1... Keep up the good work.. mentality really show... Its no wonder why you guys are number 1... Keep up the good work.. More

chuck was very nice I had my 90 year old father with me he made him feel comfortable he was he was very knowledgable about your products and helped he find what I wanted yes if I come there again i'm looki he made him feel comfortable he was he was very knowledgable about your products and helped he find what I wanted yes if I come there again i'm looking chuck up More

From my first phone conversation with Tom Barrett to the time I drove my new car off of the lot I felt like everyone at Mentor KIA had one goal in mind, my complete satisfaction. Tom was very helpful gettin time I drove my new car off of the lot I felt like everyone at Mentor KIA had one goal in mind, my complete satisfaction. Tom was very helpful getting me started on my path to my new car. Cuyler Hanna met my wife and I to help find the best car for our needs and budget. Cuyler is by far one of the most professional, service minded salesmen I have ever dealt with. At no time did we feel any pressure or as if we represented a number. Cuyler made us feel completely at ease and provided his undivided attention through the entire sale. I will certainly recommend Mentor KIA to anyone I know who is looking for a new car. More

Bruce was a pleasure to have as our car salesman. Very down to earth. Listened to all our needs and concerns, and we walked out with a brand new 2013 Kia Sportage!!!! down to earth. Listened to all our needs and concerns, and we walked out with a brand new 2013 Kia Sportage!!!! More

No pressure put on us by Larry. Took his time to explain difference in each vehicle we looked at and allowed us ample time to drive each vehicle and to make our decision. difference in each vehicle we looked at and allowed us ample time to drive each vehicle and to make our decision. More