Ken Ganley Kia Mentor

Wouldn't give up There was an issue with a sensor which was not easily diagnosed. The team did not give up their search for the problem. The issue was diagnosed and c There was an issue with a sensor which was not easily diagnosed. The team did not give up their search for the problem. The issue was diagnosed and corrected. The team cared about my time and inconvenience and did all that they could to make the situation resolve quickly. I appreciate all that Dan and his team does to resolve issues that do not happen often, but when they do, they are taken care of quickly and professionally. Thank you More

KIA is great This is our third KIA and we love it. We love the great gas mileage and amazing safety features. The service at Mentor KIA is wonderful, we'll keep This is our third KIA and we love it. We love the great gas mileage and amazing safety features. The service at Mentor KIA is wonderful, we'll keep coming back. More

Car buying experience From the moment we entered the dealership till 2 days later when we drove away in our new car, our experience with this dealer and this salesperson wa From the moment we entered the dealership till 2 days later when we drove away in our new car, our experience with this dealer and this salesperson was extremely satisfying. After telling the salesman what car we were interested in, he showed us a generous array of cars in stock that matched our desired car. There was a good selection of colors. In fact, in being shown the various Optima EX models, I actually changed my desired color from silver to white. I had seen a silver model at a previous dealership and thought that was my top choice. That dealer did not have a white model on the lot, so I did not have the chance to see it. But the moment I saw it at Mentor Kia, I was hooked. Our salesperson, Cuyler Hanna, treated us with respect for our time. He gave us the sense that he was willing to do whatever it took to get our business. He was friendly, respectful, humorous, and willing to negotiate. My wife is the hard bargainer in the family. I usually sit back and let her do her thing. Having gotten a quote from a dealer near our home that morning, we had a ballpark figure in mind that would constitute what we considered a "good deal." Unlike Mr. Hanna, the salesperson at the previous dealership came off as very phony. We knew dealers were offering various incentives (ie manufacturer rebates, auto show cash, March madness cash). The previous salesperson told us most of these perks were only good through that day, which was March 29. Even an idiot knows these incentives are good till the end of the month. We told her to give us her best price and we would see how it compared to other dealers we would be visiting. After a not lenghty negotiation with Mr. Hanna, we arrived at a very fair price for our car. The one negotiating point that we happily conceded to was that the floor mats would not be included. I told my wife that's okay. I would order them from Weathertech. In the end, when we picked up the car, Cuyler told us they had "forgotten" to remove the mats so we should just take them.. The final purchase price from Mentor Kia was over $1500 less than the quote from the previous dealer. We left feeling like we had a very positive experience. More

Danny Fletcher, Salesman Mr. Fletcher did an excellent job from top to bottom to make the deal work for me and my needs. He is friendly and professional. Mr. Fletcher did an excellent job from top to bottom to make the deal work for me and my needs. He is friendly and professional. More

Airbag warning light After the part(s) arrived, it was easy to schedule a convenient time for me to bring in our Spectra and the service was performed in the time they est After the part(s) arrived, it was easy to schedule a convenient time for me to bring in our Spectra and the service was performed in the time they estimated. As far as we can tell, the problem is fixed. Great job. More

On Thursday I went to this dealership I was outside for over one hour and got NO SERVICE, not one person came out to help me so I left. On Friday I called into the dealership and waited on hold for over 15 over one hour and got NO SERVICE, not one person came out to help me so I left. On Friday I called into the dealership and waited on hold for over 15 minutes and finally got a sales person named Derrek and what a joy he was. After basically not listening to me nor offering anything to me I get "We sell 400 cars per month" so whats that mean my business doesn't mean anything? What a joke, this place is poorly ran and needs to send their sales people to a customer service class. The sad fact is they lost my business and future business when my wife is looking for a van. I wouldn't send anyone here STAY AWAY from this place and save your self time and just go to Mentor of Honda Tj got my business! More

Service is always very easy to schedule. Amber always greets me when I enter the center, and it amazes me that she recognizes and greets me by name each time I come in for service. The issue with my car greets me when I enter the center, and it amazes me that she recognizes and greets me by name each time I come in for service. The issue with my car was identified and repaired more quickly than I expected and I had my car back before noon. I always get great service here and that's why I come back! More

From the time I arrived to the time that I left with my brand new Kia Sorento I was nothing but amazed at t he professionalism of the entire staff. I will definitely be a kia lover forever, thank you for a brand new Kia Sorento I was nothing but amazed at t he professionalism of the entire staff. I will definitely be a kia lover forever, thank you for all that yo u have done. More

This was my very first Kia vehicle and probably won't be my last. I love my new car and that's a big thanks to Bret. He provides much knowledge and friendliness in helping find the perfect vehicle for yo be my last. I love my new car and that's a big thanks to Bret. He provides much knowledge and friendliness in helping find the perfect vehicle for you. I did also find the entire staff very helpful & friendly. More

We live in Stow, Ohio , not just around the corner. We bought the 2011 Sorrento and I love it. We came back bought 2014 Forte for my daughter, and 2012 Sportage. Drove the Optima 2014 hybrid what a grea bought the 2011 Sorrento and I love it. We came back bought 2014 Forte for my daughter, and 2012 Sportage. Drove the Optima 2014 hybrid what a great car Never wanted another car, this one changed my mind. Go Mentor Kia... More