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Ken Ganley Kia Mentor
Mentor, OH
1,325 Reviews
WELCOME TO KEN GANLEY KIA MENTOR, THE LEADING GREATER CLEVELAND KIA DEALER!
Are you in or around Mentor looking for a new vehicle that's leading the country in efficiency, style, and affordability? Have other Cleveland KIA dealerships frustrated you? For a new car buying experience, come check out our dealership and get the ideal auto buying experience. You can use our website to research all our new and pre-owned inventory. We make it easy for your to see all the latest KIA vehicles available and the great new vehicle specials we have to offer. Contact us today online www.kenganleykiamentor.com or by phone at 440-953-1000 and we'll be happy to help you learn more about your next vehicle!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,325 reviews
June 25, 2015
As usual a happy customer Kenny was very helpful and professional. Always get great service and help from all the employees, weather i go in for a car wash or service on our 2 Kenny was very helpful and professional. Always get great service and help from all the employees, weather i go in for a car wash or service on our 2 kias. More
by kkenny37
Employees Worked With
Ken Fusselman
May 19, 2015
Very Satisfied Customer David Fleischhauer went far and beyond on my behalf with the warranty company. Made them accountable for their contract and their agents. Spent seve David Fleischhauer went far and beyond on my behalf with the warranty company. Made them accountable for their contract and their agents. Spent several hours on the phone on my behalf. very professional employee. Kia of Mentor should be proud to have an employee like David Fleischhauer. He is truly an asset. More
by Debbie18
Employees Worked With
David Fleischhauer
May 04, 2015
G Jones Sean Garland is a great sales person A+! He helped us out in every way, Want a KIA go see Sean Garland at Mentor KIA on Mentor Ave Mentor, Ohio . We L Sean Garland is a great sales person A+! He helped us out in every way, Want a KIA go see Sean Garland at Mentor KIA on Mentor Ave Mentor, Ohio . We Love our KIA Sportage!!!!!!!! More
by GG
Employees Worked With
Sean Garland
April 14, 2015
DO NOT BUY FROM THIS DEALERSHIP!!!! Bought car from another dealership. Great product! Great support from corporate! Unfortunately, we started having issues and took our vehicle here be Bought car from another dealership. Great product! Great support from corporate! Unfortunately, we started having issues and took our vehicle here because it is closest to us even though it is a 45 minute drive. Did everything we were required to do to maintain our warranty coverage (changed timing belt at 60,000 miles, etc) Water pump blew up on the highway, car overheated, warped block...Car was towed to the dealership. Girl called from dealership and claimed our mechanic had stripped the block on the timing belt change. When we did not buy this story and contacted corporate they changed their tune and decided to do the repairs. Called to tell us car was ready. Made another trip to pick up car and explained that I would be picking up my son from college the following day and was it safe to drive. I did not want to be by myself in the middle of this long trip and have the car blow up again. I was assured car was safe for this trip. Drove down a block with my "repaired" vehicle and it started doing the same thing!!! Fast forward at least 2 head gasket changes, determined antifreeze was literally disappearing..dealer claimed it was an "air pocket" . Corporate determined the need for a new engine. Another trip to the dealer. Finally were given a loaner...good thing since it took 2 MONTHS for them to install the engine!! At 103,000 miles wheel bearing went bad on front passenger. Fully covered item under our extended warranty (Zurich...a GREAT company) Took to dealership and they tried to sell us $650 brake job before they would do the work because pads were a little worn!!! I had to explain to them that I did not need this work done at this time and when I did I could do the work at home for $20 and to just fix the wheel bearing. Called corporate to inform them of the situation. Waited 4 HOURS in the waiting area and watched all kinds of people come in for oil changes and car washes and be told all of the terrible things that were wrong with their vehicles that needed to be done. If all you need is an oil change, car wash, or their most popular the "cabin air filter" then this is the place for you! The day following the wheel bearing incident received a message from Keith Marino stating he had something important to discuss. After playing phone tag finally spoke to him on the phone and was informed that after meeting with the dealership owner, CEO, staff, service managers, service staff, and every other person who has anything to do with Mentor Kia, I was informed THEY ARE NO LONGER INTERESTED IN SERVICING MY VEHICLE AND I WAS NOT WELCOME IN THEIR DEALERSHIP BECAUSE I CALLED CORPORATE!!!!!!!!!!!! (long story short...these people are xxxxxxxx and do not stand behind their product) Their cars cost a lotta money...SO DON'T BUY EM! More
by Don Rickles
Employees Worked With
Keith Marino
March 31, 2015
Our new Kia Peggy Grinley made it work for us! Great service and great follow through after the transaction. We were surprised how much we like this car.Thank you Peggy Grinley made it work for us! Great service and great follow through after the transaction. We were surprised how much we like this car.Thank you Mentor Kia! More
by kialeaser
Employees Worked With
Peggy Grinley
March 19, 2015
outstanding aervice experience They were courteous. Car done in timely manner. Everything explained....true delight to deal with Mentor Kia. I also spoke with my salesman, Dominic. They were courteous. Car done in timely manner. Everything explained....true delight to deal with Mentor Kia. I also spoke with my salesman, Dominic. We discussed having vehicle trade in August of this year. Very informative. More
by Judy
Employees Worked With
Dan Foote, Domenic Martucci
March 08, 2015
Check for electrical issues. I had a wonderful experience with this company. They were honest, and helped me to figure out what the issue were with my car's system. I had a wonderful experience with this company. They were honest, and helped me to figure out what the issue were with my car's system. More
by RondoRunner
Employees Worked With
Amber Burnett
March 04, 2015
Amazing Sales and Finance Department! Peggy in Sales and Eugene in Finance made getting a new Kia Soul the most painless and easy process we have ever had in purchasing a vehicle. The leng Peggy in Sales and Eugene in Finance made getting a new Kia Soul the most painless and easy process we have ever had in purchasing a vehicle. The lengths they went too to get us into a new car were far beyond what we expected. They made it happen, and we are so happy with our new car! We will be recommending to everyone we know! Thank you for everything Peggy! More
by Ben Florez
Employees Worked With
Peggy Grinley
February 17, 2015
Thank you Mentor Kia for making buying my 2016 Sorento a very nice and easy process. Working with Bruce and the rest of the Mentor Kia staff was just great. Everyone w for making buying my 2016 Sorento a very nice and easy process. Working with Bruce and the rest of the Mentor Kia staff was just great. Everyone was very helpful and answered all my questions in an easy and professional manner. More
by Joe
Employees Worked With
Bruce Friedman
February 14, 2015
Leasing another Soul from Mentor Kia Time to turn in 2012 Soul from lease, knew I would want another Soul because of great experience with this car and the great service I got from Mentor Time to turn in 2012 Soul from lease, knew I would want another Soul because of great experience with this car and the great service I got from Mentor Kia with the previous lease so decided to do it again in 2015 with another Soul from Mentor Kia. More
by Sherry
Employees Worked With
Bruce Friedman
