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Ken Ganley Kia Medina
Medina, OH
1,174 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,174 reviews
August 18, 2021
Was made to wait for over an hour just to be told our car failed the warranty inspection which we already knew that, we were called by ken ganley Kia and told our part had come in for the recall that was the failed the warranty inspection which we already knew that, we were called by ken ganley Kia and told our part had come in for the recall that was the whole point of us coming in. Was told by the service advisor that the previous time my girlfriend and her two kids waited at this dealership for over two hours was just for an oil change and no work was supposedly done on the recall. So not only were we initially lied to when we got there our time was wasted I lost a full days of work pay on top of a 60 mile waste of gas round trip if it wasn’t for this recall part being installed whenever it does come in I would certainly never be back in to this dealership More
by SHUBERT_ARRON
Verified CustomerEmployees Worked With
Ishmael Whitworth
August 17, 2021
Great dealership! The dealership as a whole was very patient, attentive, and understanding. They made the car buying experience go buy smoothly and very efficient. patient, attentive, and understanding. They made the car buying experience go buy smoothly and very efficient. More
by KAYLAEDWARDS1
Employees Worked With
Chad Emerson
August 17, 2021
I know things happen but they broke my antenna off my car during my visit and tires should have been inspected before selling the vehicle but overall I am satisfied with my purchase. during my visit and tires should have been inspected before selling the vehicle but overall I am satisfied with my purchase. More
by LATAYASTEWART
Employees Worked With
Lance Bell
August 17, 2021
Overall we are happy with the sales team and getting our payment where we needed it. Took longer than expected but it was the weekend. payment where we needed it. Took longer than expected but it was the weekend. More
by YODERKATY55
Employees Worked With
Nik Nageotte, Tad Ries, AJ Wright
August 16, 2021
Mike and Damon were so helpful. They made the car buying process easy. Damon even went the extra mile to put balloons on my daughter's first car! process easy. Damon even went the extra mile to put balloons on my daughter's first car! More
by Laurie
Employees Worked With
Damon Swann, Mike Gentry
August 16, 2021
Your car wash removed my Meguiar's wax, and a bird sh-t on the roof on eat the clear coat. Not Happy , so Please note do not wash my car if it comes back in. on the roof on eat the clear coat. Not Happy , so Please note do not wash my car if it comes back in. More
by BOBDEMPSEY10
Employees Worked With
John Adames
August 15, 2021
There is a special guy their that help during my journey from Cincinnati to Cleveland. I didn't know where I was and this dealership was awesome! They went the extra mile to get me back on the road safe. B from Cincinnati to Cleveland. I didn't know where I was and this dealership was awesome! They went the extra mile to get me back on the road safe. Brett Kochman help me get back on the road and I am so grateful. Thank you Brett for the extra mile.. You are a blessing. More
by Kenni.ward03
Employees Worked With
Ishmael Whitworth
August 14, 2021
Finance department is horrible! They tell you lies to try to get you to purchase their products. Its disgusting, I would never refer anyone there just because of the finance associate I dealt with. The sales to get you to purchase their products. Its disgusting, I would never refer anyone there just because of the finance associate I dealt with. The sales guy was amazing though, very informative about the vehicle I purchased. More
by Verified buyer
Employees Worked With
Tad Ries, David Wrice
August 13, 2021
Service completion always on time or earlier. Friendly and accommodating, always walked to car when service is completed. Comfortable, clean waiting area. All in all, always a great experience. and accommodating, always walked to car when service is completed. Comfortable, clean waiting area. All in all, always a great experience. More
by MEGAN.DEBRUIN
Employees Worked With
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