Ken Ganley Kia Medina
Medina, OH
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Service advisors are professional & customer service is fine. However, wait time is always significantly longer than they state. I have had my car in multiple times in a short amount of time and there's al fine. However, wait time is always significantly longer than they state. I have had my car in multiple times in a short amount of time and there's always something new wrong. I leave there feeling frustrated and upset almost every time. More
Ken ganley put me in a car when other dealer ships told me they couldn’t and when I go for service they are always very nice me they couldn’t and when I go for service they are always very nice More
Happy with everything. I was informed about each step that was being done. A very clean facility. Awsome job guys, couldn't ask for better service. that was being done. A very clean facility. Awsome job guys, couldn't ask for better service. More
We were happy they were able to get us a test drive in a Telluride when they were difficult to find. Our main issue was what we were told at out initial meeting about trade in value of our current cars. The Telluride when they were difficult to find. Our main issue was what we were told at out initial meeting about trade in value of our current cars. They had no record of that conversation when we returned to sign the final sales agreement. We ended up paying more than what we thought we would have to. We really did appreciate Bryan Harvey our salesman. More
I had my oil changed and my tires rotated on my 2016 Kia soul normally I paid $35 plus tax for an oil change, which was done on January 27th. I took my car in on September 2nd and now my will change is 59.9 soul normally I paid $35 plus tax for an oil change, which was done on January 27th. I took my car in on September 2nd and now my will change is 59.99, I am never paid that much for an oil change I have had my car serviced at every service need for oil changes since I bought it new in 2017. I believe this is really over the top for an oil change My oil change in my rotation of tires cost me yesterday September 2nd a grand total of I am so sorry that I drove over 60 miles to get my service work done that was my last time I will ever be at your dealership. Then what makes matters worse is I see there is a survey that if I fill it out I will get a $9.95 oil change or mini cleanup my next visit with a perfect survey score. I sold cars for over 23 years and I know prices have gone up but almost double your price for an oil change is unacceptable. More
Second car I’ve purchased here. Staff makes it a very easy experience. Keonta Bell is a great salesperson, easy to work with and very helpful. easy experience. Keonta Bell is a great salesperson, easy to work with and very helpful. More
We had great service and got an excellent offer on a new Sorento.. Damon Swann in sales was very interested in meeting our needs and Guy Ghrist offered us even more than we had hoped for in our new Sorento. Sorento.. Damon Swann in sales was very interested in meeting our needs and Guy Ghrist offered us even more than we had hoped for in our new Sorento. More
I always recommend Ken Ganley they were very efficient and we were treated as if we were the only ones at your dealership. Very impressed with the service. and we were treated as if we were the only ones at your dealership. Very impressed with the service. More