Ken Ganley Kia Medina

I purchased a vehicle at Ken Ganley it was i thought a great experince turned out terrible the service department at the express location works on cars in parking lot never have i seen this before i sold great experince turned out terrible the service department at the express location works on cars in parking lot never have i seen this before i sold cars for 12 yrs and this has to been the worst CSR rep that i have ever meet. Never touch my car 04 Cad XLR that need attention with conv hard top they lied and said it was fixed a month later same problem contacted them brought it in for repair and they didn't even look at the vehicle! NEVER AGAIN WOULDN'T RECOMMEND THIS DEALERSHIP TO ANYONE! More

Terrible experience. We went to get the new Seltos we paid a deposit on. We were told with tax and everything out the door it would be around $26,000. We were paying $ We went to get the new Seltos we paid a deposit on. We were told with tax and everything out the door it would be around $26,000. We were paying $18,000 down. I thought the payments seemed high, then noticed they sneaked in a market adjustment (price gouge) of $6,000 bringing the price to over $32,000. They said all dealerships are doing this, which is a lie because we bought a Chevy Trailblazer the same day at MSRP. Ken Ganley steals from customers. We will never go back and do not recommend this dealership to anyone, and if you go please beware. We worked with two salesmen who were nice but they failed to mention the price of the vehicle is not what they expect you to pay. More

No, I didn't buy new or a Kia. Bought a chevy truck, over 50k! We were going to transfer stuff to the new truck from the old one but the finance guy told us to wait because they w Bought a chevy truck, over 50k! We were going to transfer stuff to the new truck from the old one but the finance guy told us to wait because they were going to clean it up. Well guess what they didn't. I know it's just a car wash but it's still not okay. Stickers still on the truck, dirty and had fingerprints. around the doors. We should have left with a shiny clean truck for what we paid for it. We had to get all the sticky stuff off the windows ourselves too. When I complained to the salesman he offered to have it washed then. Hello, you saw us putting stuff in the bed of the truck! How could it have been washed at that point! New or used, kia or not, every customer should get the same service. On another note, our finance guy John was great! More

Had scheduled a basic service interval for my 2021 Kia Sportage AWD ( Oil Change, Tire Rotation, Inspection ECT.) Had an appointment yesterday for 2:30pm got there about an hour earlier was nearby with so Sportage AWD ( Oil Change, Tire Rotation, Inspection ECT.) Had an appointment yesterday for 2:30pm got there about an hour earlier was nearby with some other errands to take care of prior and was taken in immediately and didn't have to wait long either! My Service Advisor Brett C. Was super nice, down to earth and informative of anything I needed, he has taken care of us once before and I'll always go to him when I have the truck serviced. Have had no complaints at all about Ken Ganley Kia in Medina- very clean and professional dealership with friendly helpful employee's. Out of any dealership I've dealt with in the past, these guys are the best to not only deal with if looking for a new or used vehicle but for service too! I give them 2 thumbs up! They go above and beyond expectations even washed and vacuumed my truck too for me. - Matt H. Parma OH More

Tried to call and speak to Brittany at the dealership and the phone number that she listed on a Facebook post about a vehicle. Vm was full and couldn’t leave a message. Noting set up at the dealership to lea the phone number that she listed on a Facebook post about a vehicle. Vm was full and couldn’t leave a message. Noting set up at the dealership to leave a voicemail after waiting on the line for several minutes. Tried a txt and no response. Horrible customer service More

I was looking to lease a 2022 Kia Seltos, and I already had a high respect for Ken Ganley dealerships from family working with them previously. I worked with GM Steve Sawyer and Damon Swann. They were both had a high respect for Ken Ganley dealerships from family working with them previously. I worked with GM Steve Sawyer and Damon Swann. They were both so responsive and helpful during the process. This was the first vehicle I had purchased alone as I had driven the same car from my mother for 9 years. Damon made it so easy for me to make a deposit on an incoming Seltos and set up an appointment to come in to pick up. The kindness from these two people was a breath of fresh air in the world we live in today. I’m so grateful for the experience, and I look forward to continuing to work with them. I will never go anywhere else but Ken Ganley. More

I will never go back to this dealership again. I got my 2019 Sorento serviced 5/23 to start an oil consumption test. They did not put my undercarriage shield back on properly. I live 45 minutes I got my 2019 Sorento serviced 5/23 to start an oil consumption test. They did not put my undercarriage shield back on properly. I live 45 minutes from the dealership. The shield came most of the way off and my car was leaking oil from the filter. ... More than normal- even If they filled it too full. They had Action towing come and tow my car back up to Medina. While the company was driving my car onto the tow truck (up the ramp) the whole shield ripped off. Ken Ganley Kia told me i would have a rental car by 9am 5/24 and to come and pick it up. I got up there and they refused a rental car for me, zip tied the old shield back together and drilled new holes in my car to keep it up. They said they would have to order a shield. .. Okay Great. when will it be in? 3 days. AFTER they finally messed around for an hour trying to get the old one back up there. They put another USED shield in my car and said here is your new one. you'll have to have someone else put it on because we can't. Oh and will you pay the $200 tow bill.. UMMMM NOOOO, None of this is my fault. I didn't change the oil and not secure the shield. Josh Adams is not professional at all and they did not take responsibility for not properly securing the undercarriage shield. Why would they give me a different one and NOT put it on my car??? More