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Ken Ganley Kia Medina

Medina, OH

Overview
Reviews
Vehicles
4.8
1,286 Reviews
Call Dealership (330) 721-9500
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2925 Medina Rd

Medina, OH

44256

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Showing 1,286 reviews

October 30, 2023

Service was good answered all my questions and was escorted to my car after the service was done. More

by JMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adams in service
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Nov 02, 2023 -

Ken Ganley Kia Medina responded

Jmd, we are so pleased you enjoyed your service visit! Thank you for choosing Ken Ganley Kia, we do hope we can be of assistance in the future. Take care!

October 29, 2023

Everyone was very friendly and professional, I felt comfortable being there..Our Salesman Marvin was excellent.. More

by sybtbennett
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Stalnaker, Marvin Coleman
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Nov 01, 2023 -

Ken Ganley Kia Medina responded

Hi Sybtbennett, thank you for taking the time to leave a review for us at Ken Ganley Kia Medina. We're happy we could meet your expectations! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Ken Ganley Kia Medina!

October 28, 2023

Loved our salesman, Cordale! ! He listened and didn’t try to push us into something we didn’t want. The general manager that came to speak to us was a jerk and made us feel like w More

by lkandelj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cordale Walls
Report | Print
Nov 01, 2023 -

Ken Ganley Kia Medina responded

Hi Lkandelj, thank you for taking the time to leave a review for us at Ken Ganley Kia Medina. We're happy Cordale could meet your expectations! Our manager would love the opportunity to talk about the other encounter you day. Please give us a call at 234-343-0917

October 28, 2023

Will Williams and John Adams offer the very best of unmatched service and expertise in all of Kia. They are truly outstanding! More

by hairstonmichael1399
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keonta Bell, Damon Swann
Report | Print
Nov 01, 2023 -

Ken Ganley Kia Medina responded

Hairstonmichael1399, thank you for your kind words and this wonderful review about your recent service visit! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Ken Ganley Kia Medina!

October 27, 2023

Very pleased with the service. Would recommend them to a friend or family member. They will get all my business. More

by Jeffreywagamon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Williams in the service department.
Report | Print
Nov 01, 2023 -

Ken Ganley Kia Medina responded

Jeffreywagamon, we're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

October 27, 2023

This dealership was so easy to work with. Always kept me informed. And answered all my questions small or big. Will definitely be returning. More

by rachel_l_bate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Nov 01, 2023 -

Ken Ganley Kia Medina responded

Rachel_l_bate, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.- Your Ken Ganley Kia friends

October 26, 2023

Excellent and very timely service. customer care representative was extremely friendly and listened to my questions and concerns. Also very helpful in explaining options. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
advisor Rachelle Weatherholt
Report | Print
Oct 28, 2023 -

Ken Ganley Kia Medina responded

Hi Robert, thank you for taking the time to leave a review for us at Ken Ganley Kia Medina. We're happy we could meet your expectations! If you ever need anything, please feel free to give us a call or stop by. Have an awesome day!

October 26, 2023

Have a 2015 Kia soul with 75,000 miles that the engine is consuming oil. Just because I can't find my copy of the first 2 oil changes (8years ago), they refuse to fix the problem. How many people know where More

by gregory-chase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will williams(service dept.)
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Oct 26, 2023 -

gregory-chase responded

To ken ganley kia in medina, ohio, We purchased a 2015 kia soul from bill doraty kia( which you bought) 8 years ago. The vehicle has just over 75,000 miles on it and the engine is consuming oil. You refused to fix the problem because i cant find copies of my first 2 oil changes 8 years ago but did show oil change receipts since then. Who holds onto oil change receipts from 8 years ago? You just dont want to fix the problem! I will try to get ahold of your corporate office and try to get something done. This is poor customer service!

Oct 27, 2023 -

gregory-chase responded

Have a 2015 kia soul with just over 75,000rs miles with the engine consuming over a quart of oil per 1.000 miles. Ken ganley will not fix it because i cant show proof of my first 2 oil changes from 8 years ago! Not a good way to keep customers!

October 26, 2023

Excellent staff, and great service. The wait was not that long and they reviewed the after work performed in great detail! More

by Sammied4211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Antonace, Barry Urban, Jeremy Skinner
Report | Print
Oct 28, 2023 -

Ken Ganley Kia Medina responded

Hi Sammied4211, we are very happy to have provided you with such a positive experience! We're looking forward to your next visit with us!

October 25, 2023

Very polite and professional. They fixed my Kia Soul push-to-start button and it was covered under factory warranty. I asked about the transmission flush in the future and was g More

by edward cotton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Steven Brauche
Report | Print
Oct 27, 2023 -

Ken Ganley Kia Medina responded

Edward Cotton, reviews like this give us motivation and help us ensure we provide high-quality care. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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