Ken Ganley Kia Medina

We travel from Streetsboro to Medina because we really like the dealership. Their staff is always friendly and helpful. They do great work and don’t push services that you don’t need. They are the best! like the dealership. Their staff is always friendly and helpful. They do great work and don’t push services that you don’t need. They are the best! More

Friendly Professional Informative Knowledgeable Respectful Clean Hospitable Helpful Engaged Outgoing Fair Communication Answered questions Quality Integrity Respectful Clean Hospitable Helpful Engaged Outgoing Fair Communication Answered questions Quality Integrity More

The Service Advisor was outstanding and went above and beyond. The Service Techs who worked on my vehicle need to do a better job. On one occasion they lost my garage door opener (was replaced), and twice beyond. The Service Techs who worked on my vehicle need to do a better job. On one occasion they lost my garage door opener (was replaced), and twice they left grease/oil marks throughout the interior of our van all while breaking panel pieces (replaced). On another issue they removed leaves from our blower motor and just left them on the floor board. So great Service Advisors, but poor Tech. The Advisor and his Mgr did provide me with 2 free oil changes and filled up my gas tank for all of the inconveniences . More

Kyle was very helpful. Made the service wait tolerable. He advised how long the wait time would be but my wait time was even shorter. He was thorough Made the service wait tolerable. He advised how long the wait time would be but my wait time was even shorter. He was thorough More

Excellent service I have been getting service at Ken Ganley since early 2020 and have never had a bad experience. Ganley since early 2020 and have never had a bad experience. More

Everything went very smooth. They listened to what I wanted and made it happen. I definitely will come back when I'm ready for a new car They listened to what I wanted and made it happen. I definitely will come back when I'm ready for a new car More

Very friendly, customer focused dealership. Sales staff is very helpful and thorough. Worked hard to provide value in a difficult market. Sales staff is very helpful and thorough. Worked hard to provide value in a difficult market. More

I scheduled a recall appointment and dealership said car falls into recall and can complete it any time. Left 2012 Sorento all day 4/14/2023 for anti theft recall software. I dropped off vehicle 4/13 and falls into recall and can complete it any time. Left 2012 Sorento all day 4/14/2023 for anti theft recall software. I dropped off vehicle 4/13 and provided only my cell number, no one else’s. Late 4/14 morning I received a text from my daughter that RECALL COMPLETED. I called service in afternoon that I’ll pickup after hours. I picked up vehicle at 7pm and reviewed service ticket. It stated recall was NOT completed. I then called on 4/15 and was told they don’t have the software. Totally misled/misinformed the whole time. More

The associates, at Ken Ganely, Kia in Medina, were helpful Courteous and took care of my car needs. The waiting room was clean comfortable and offered beverages while waiting. My technician Willie Wil helpful Courteous and took care of my car needs. The waiting room was clean comfortable and offered beverages while waiting. My technician Willie Williams keep me informed and explained everything that was done to my car at the end to my satisfaction More

Another outstanding experience at KG KIA. I have been a customer since 2009 when it was Bob Morris KIA. Between my wife and myself we have purchased 7 vehicles and the experience has been inc I have been a customer since 2009 when it was Bob Morris KIA. Between my wife and myself we have purchased 7 vehicles and the experience has been incredible. Special thanks to Lance and Pete for recognizing loyalty! More