Ken Ganley Kia Medina

Used car experience has not been entirely positive. Lack of communication from service department has been upsetting at best. Waited almost 2 months for a call regarding rear brakes and bumper cover, n Lack of communication from service department has been upsetting at best. Waited almost 2 months for a call regarding rear brakes and bumper cover, never got a call about work completed to pick up car on 1/12/25. Called 450pm 1/12 to find out status and told car was ready. Upon pickup no one could tell me details of oil consumption test. Called back on 1/13 to find out I needed to return in yet another 1000miles. Still waiting for refund of $250 deposit for loaner vehicle. It's taken 3x visits to fix braking issues, and at least a 3rd trip for oil consumption. More

Bought four cars there over the years. Love the complementary car wash for purchasees. Great service from Jarrod this visit: good listening, good explanations, ready when promised, things Love the complementary car wash for purchasees. Great service from Jarrod this visit: good listening, good explanations, ready when promised, things done correctly. Will return. More

The service staff are always welcoming. They go over and above their required job. Always more than helpful. They go over and above their required job. Always more than helpful. More

I worked with Lance and Vincent. They were wonderful. I had a lot of questions and the took the time to listen and answered ALL my questions. I was in the dealership less than 2 ho They were wonderful. I had a lot of questions and the took the time to listen and answered ALL my questions. I was in the dealership less than 2 hours and driving out with my new vehicle. This is my second vehicle from here. I will highly recommend doing business at this dealership. Excellent service. More

I was in and out with my new lease within just under four hours. My salesman was attentive to my requests. hours. My salesman was attentive to my requests. More

Always friendly, staff. Capable technicians and thorough, explaining everything being done. Also like the waiting area. Capable technicians and thorough, explaining everything being done. Also like the waiting area. More

Prompt service. Was greeted within 2 minutes. Informed of the process throughout my time. Waiting room was clean and drinks and snacks were provided free. Was greeted within 2 minutes. Informed of the process throughout my time. Waiting room was clean and drinks and snacks were provided free. More

Overall just a great experience at the Medina location I would recommend it to everyone. would recommend it to everyone. More

I have always received professional service from this dealership. The employees are courteous and very helpful. dealership. The employees are courteous and very helpful. More

Up front, honest, and fast service. No all KIA service departments run like this one. No all KIA service departments run like this one. More