Ken Ganley Kia Medina

This was the worst customer service I've ever dealt with in my life. This is only my 2nd time purchasing a car and I got better service from a whole in the wall place on Broadway rd. We had someone come to in my life. This is only my 2nd time purchasing a car and I got better service from a whole in the wall place on Broadway rd. We had someone come to pick us up, they brought a shortage. Tried to sell me on it, I didn't want it. I know I wanted a Kia because of their warranty. I wanted them to run the numbers on the new Seltos because I was curious to see the damage. The first hour my mother and I just sat there while they did God knows what. No one ever brought us out any numbers. They tried to get me back on the side of the shortage, I told them I didn't want it. They then showed me a 2018 sorento. It had a crack in the windshield and was dirty, but I wanted it. They finally ran some numbers and told me with the sportage (that I had said multiple times I didn't want) I could put 500 down and 449 a month. I told them yet again, no. The sorento they said I would need at least 1500 down for like a 599 or 699 payment. I knew I couldn't afford that so I told them no and that someone could drop us off at home. Some more time passes and they say their able to do the sorento with 500 down with 449 a month. I agree. They tell me I'll get a rental until my windshield and car is cleaned since they had just received the vehicle. I bought the car Thursday, Friday I message my seller asking if my car is ready, he says yes. So Saturday morning I go to pick up my vehicle, now I live about 30mins away so I try to be out early to best rushes on the highway. I finish signing more paperwork then leave with my car. My biggest mistake was trusting them to do their job. Came home and my car was still pretty dirty. I have the photos and my windshield still hadn't been fixed. So it's like I could've just taken my car home Thursday night. My mother spoke to some manager, I sent her the photos, she apologized and said that I would get something for free oil changes (still haven't received those nor would I want to step foot back on that lot again). My seller said that I came too early and he didn't have the time to relook at my vehicle to see if it was clean....but when I talked to him he said it was clean so I didn't understand his logic. They said they'd call me when the windshield man came in (since he worked 1 day out the week) and they would clean my vehcile. Services was supposed to call, I never got a call. I had to call yet again to make sure someone did anything. I dropped my car off the 19th and ended up getting the last rental between Ken ganley kia and Nissan,  it was a Nissan frontier. No one truly explained how the truck worked, just that it was push start. So I put the truck in drive and get on the freeway and I can't do more than 30mph. I have to pull over on the side of the freeway and wait for my seller because no one explained that there's different drive shifts on the truck. Lord knows I didn't even want this rental because I had already spent 15 to refill the first rental (K5) and ended spending 20 to bring that frontier back! When I came back Friday my windshield was at least replaced, there's still some stains that probably won't come out. Car could've been vacuumed better, but I just wanted to leave Ken Ganley and NEVER come back. I didn't pay for my warranty the night I purchased the car so they did a I owe you, so I owe the dealership money to add on my warranty since the 100,000 miles is only for the first owner of the vehicle. Someone was supposed to call me Friday the 21st to make that payment, no one has called yet. And I know as soon as I shop around to get a warranty that they'll end up either calling to make the payment or just processing their own payment. Update I was told they would call me before processing the payment, yet another lie. They at least took their money out, so I have a warranty but with this shady company who the xxxx knows. Ken ganley works so hard to put you in a vehicle, but after that they really stop caring after that. I don't want to come back up there for anything. I'm still fighting to get my paperwork for the vehicle, they keep claiming I don't have insurance yet my insurance and bank can find my insurance easily. Yall need to work on the customer service and the service people need to learn how to actually clean a car. You take off my work parking garage monitor from the dash board, but my rear view mirror was still sticky from God only knows what. This place is an absolute joke. I won't ever make the mistake of coming back here for anything. More

Sold us a car that can’t pass emission test. And won’t take it back. Repeated calls with no luck. Time to get the lawyers involved. take it back. Repeated calls with no luck. Time to get the lawyers involved. More

Terrible buying process and terrible after sale service attempt Lack off any real effort to fix problem from management Wont be buying from a ganley anything again attempt Lack off any real effort to fix problem from management Wont be buying from a ganley anything again More

An incredibly positive experience at Ken Ganley Kia on 12.23.20. Entered the dealership unsure of what could be possible, but my Sales Consultant (Jacob Horning) was expert with answering questions and p 12.23.20. Entered the dealership unsure of what could be possible, but my Sales Consultant (Jacob Horning) was expert with answering questions and providing guidance. Jacob was DEFINITELY the best consultant that I have ever worked with! Absolutely top shelf! His knowledge is expert and his approach is as if he is helping his brother buy a car. A “no pressure” experience where you end up getting exactly what meets your needs! Jacob is awesome! And if that were not enough, the finance process was of equal excellence! John Lawson was the finance expert that we worked with and he looked out for every detail of protections and needs we would have driving the car off the lot. John also is absolutely expert at what he does and he has an easy style where he sincerely just wants to help the customer. If you are able to work with Jacob and John, you will leave happy! Ken Ganley Kia delivers an exceptional experience! I bought the 2021 Kia Forte GT. More

We experienced awesome customer service at Ken Ganley Kia. Our sales rep Lora Henry and finance team Mike and Darwin were all patient and hardworking to get us into 2 vehicles. They were speedy and not p Kia. Our sales rep Lora Henry and finance team Mike and Darwin were all patient and hardworking to get us into 2 vehicles. They were speedy and not pushy. They found 2 perfect vehicles for our family. More

Tried 3 time to buy a truck here and the sales team is horrible. Go somewhere else where they appreciate a sale and they don't just leave you waiting for a call back. horrible. Go somewhere else where they appreciate a sale and they don't just leave you waiting for a call back. More

After the terrible service I received at Waikem Kia, this dealer not only made up for it. Ken Ganley Kia beat out Waikem Kia in every aspect. The sales process, the financing, the actual professionalism! Jak dealer not only made up for it. Ken Ganley Kia beat out Waikem Kia in every aspect. The sales process, the financing, the actual professionalism! Jake, had everything handled! I was in and out and on my way home with my wife's new car in no time. I HIGHLY recommend Ken Ganley. They beat the competition on every aspect of purchasing a new car. More

It is now Ken Ganley Kia. If you like debating the incentives that every buyer gets at other dealerships, then buy from them. The price advertised on the internet is MSRP and then the salesman comes incentives that every buyer gets at other dealerships, then buy from them. The price advertised on the internet is MSRP and then the salesman comes back with a price based on market value, which is xxxxxxxx. Their sale prices are questionable and practices are unethical. The sale process is full of inaccuracies and they do not communicate the financing options until the end Be prepared to walk out, consumers deserve better. More

Worst car buying experience ever! After emailing back and forth with dawn a sales person at Bill Doraty Kia in Medina Ohio for a week. We agreed to $189 a month lease with no money down. Dawn told me special forth with dawn a sales person at Bill Doraty Kia in Medina Ohio for a week. We agreed to $189 a month lease with no money down. Dawn told me special good thru weekend. I get there and now told $400 a month. When I asked about deal Dawn and I discussed ,was told she did her job by getting me into dealership. So Bill Doraty Kia approves of lying as a sales technic. More

Lying is a sales technique!! Told $189 a month no money down thru email. When I went into dealership now $400. Dealership approved of lying down thru email. When I went into dealership now $400. Dealership approved of lying More