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Ken Ganley Kia Medina
Medina, OH
1,281 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,281 reviews
August 03, 2021
Matt was very helpful through the entire process. he was kind and even though the process was a little stressful he made it easier and made sure my needs were met. kind and even though the process was a little stressful he made it easier and made sure my needs were met. More
by KELSEASBROWN
Verified CustomerEmployees Worked With
matt
August 03, 2021
Buying experience and customer service during the transaction was great. Vehicle was nice and trade in went well. But the $40,000 vehicle blew a transmission within a week. Cost me $5000 to fix. The transaction was great. Vehicle was nice and trade in went well. But the $40,000 vehicle blew a transmission within a week. Cost me $5000 to fix. The dealership has since become totally unresponsive and won't get back to me. More
by DWAYNEZPA
Employees Worked With
Josh
August 03, 2021
I will always by Kia product, You stand behind your product. Customer service is second to none. Keep doing what your doing because it is working. product. Customer service is second to none. Keep doing what your doing because it is working. More
by FORTCHARICE
Employees Worked With
Service dept staff
August 03, 2021
Had a service appointment for 8 in the morning. I dropped it off the day before ad I didn’t want to wait in the waiting area with COVID-19. They call me at 12 with a update on what else needed to be done and it off the day before ad I didn’t want to wait in the waiting area with COVID-19. They call me at 12 with a update on what else needed to be done and they were work on my oil change and tire rotation. I got there 11/2. And still had to wait 40 minutes as it wasn’t done. They told me they take people waiting on there vehicles for. What was the point of make a appointment a them saying I could drop it off the night before. They said to put a note on the key drop saying. Had a appointment. I did that More
by JPALMER280
Employees Worked With
Service
August 03, 2021
I had a great experience - no pressure sales - Bryan Harvey, my salesperson, knew all about the vehicle and helped me figure out how to work everything Harvey, my salesperson, knew all about the vehicle and helped me figure out how to work everything More
by DWJUDAY
Employees Worked With
Bryan Harvey , David Wrice, Tessa Thomas
August 03, 2021
I was impressed with the dealership because I didn't feel pressured when I walked in the door. But the sale people let me know that they were there when I had questions. The sales person that help me make th pressured when I walked in the door. But the sale people let me know that they were there when I had questions. The sales person that help me make the deal was RJ Clemente and he answered my question and gave me options with how I could make the deal. I have recommended your dealership to several other people. I have a couple of relatives that are thinking about getting a KIA. More
by gg
Employees Worked With
R j Clemente
August 03, 2021
I was very disappointed with my last visit at Ken Ganley Kia. I got to the dealership, I wasn’t properly checked in, just shuffled to the waiting room. I was told it would be an hour or two. Three and a hal Kia. I got to the dealership, I wasn’t properly checked in, just shuffled to the waiting room. I was told it would be an hour or two. Three and a half hours later someone finally came to update me. Then I was given a rental while they fixed my car and I was told they would keep me informed. After three days I had to call and find out what was happening. After a week and a half I called again to see the progress because I wasn’t given a straight answer. The girl that answers the phone for service is very unprofessional which made me even more irritated More
by KAYNANEE99
Employees Worked With
Tigh? Ty?
August 03, 2021
The actual service was great the notifications and updates need work the service representative dialed wrong number the first time to say the work was completed I called in later to ask and was told n updates need work the service representative dialed wrong number the first time to say the work was completed I called in later to ask and was told no one was available to give me a update I called back again for an update and was told the car was ready when I confronted the service rep he said sorry and said he did not believed that I called twice I wanted to show him the time stamp on my phone and he refused to look at it the service work was great the service rep needs work in the handling of issues More
by MURRACP
Employees Worked With
Do not remember his name
August 03, 2021
Received well and courteously. Part was not available on recall, had to return. When finished and waiting, never notified car was done. Got it myself recall, had to return. When finished and waiting, never notified car was done. Got it myself More
by Ronintkd2002
Employees Worked With
Service
