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Ken Ganley Kia Medina
Medina, OH
1,168 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,168 reviews
November 30, 2018
AWESOME Best place to buy a new or used car hands down. Best customer service in Cleveland and surrounding area. They listen, they actually try to help. Best place to buy a new or used car hands down. Best customer service in Cleveland and surrounding area. They listen, they actually try to help. More
by Mariah
Employees Worked With
Nik Nageotte
September 09, 2018
Unethical. Shady business practices. Walk away. Leased a new vehicle and they over inflated the value of my trade in. 2 hours after driving our trade in to their location they claimed it wont start Leased a new vehicle and they over inflated the value of my trade in. 2 hours after driving our trade in to their location they claimed it wont start or operate and demanded we return to renogiate or pay them $1700 or they would repossess the new car.. walk away. Better yet. Run. More
by Jpl187
Employees Worked With
James
June 24, 2018
Sold car after negotiation and set up pick up This dealership is far for me to go. Went to see car then negotiated. Set up time to ick up and they ended up selling it. How does that happen when This dealership is far for me to go. Went to see car then negotiated. Set up time to ick up and they ended up selling it. How does that happen when I am set to go pick up. Poor service and not trustworthy. More
by unhappy customer
Employees Worked With
Justin, Reputation Management
May 14, 2018
NO CUSTOMER CARE I spoke to a nice young man in parts to order 2 key FOB’s for our Sportage. He said they would be in 2 days or so, someone would call me. 2 weeks late I spoke to a nice young man in parts to order 2 key FOB’s for our Sportage. He said they would be in 2 days or so, someone would call me. 2 weeks later I call and he says they are there and not sure why no one called me. Tried to schedule the programming with the service dept. Message says all out service people are busy, leave a message and we will call right back. I left 2 messages and no call back. I called a third time to talk to manager. He was too busy. I cancelled the order. More
by Pmada
Employees Worked With
Misc
December 15, 2017
Freindly Staff and AWESOME waiting area The staff deserve 10 stars, they are very friendly and keep in touch with you along the way. The waiting area is loaded with coffee selections, water, The staff deserve 10 stars, they are very friendly and keep in touch with you along the way. The waiting area is loaded with coffee selections, water, fruit , snacks, wifi and TV's More
by Sue and Mike
Employees Worked With
Will Williams, Reputation Management
November 27, 2017
Best place to buy Sales team made buying my pre owned vehicle a breeze. So easy and smooth and had me in and out very quickly. Very professional group of individuals. I Sales team made buying my pre owned vehicle a breeze. So easy and smooth and had me in and out very quickly. Very professional group of individuals. Ill recommend them every time. More
by Jdub442
Employees Worked With
Reputation Management
September 27, 2017
Awesome service My daughter needed a car and decided to go to Bill Doraty Kia. My daughter was so nervous That she would not be able to fiance a new car. The fiance My daughter needed a car and decided to go to Bill Doraty Kia. My daughter was so nervous That she would not be able to fiance a new car. The fiance mananger for Bill Doraty Kia did such an awesome job getting her financed and out the door with her brand new 2017 Kia Forte. She was so happy and so are parents. I highly recommend this dealership to everyone I know! Sea More
by insaneplanet225
Employees Worked With
Ryan Tyran
August 21, 2017
I will never buy another Kia because of this place I will never ever even consider buying another Kia because of this place. I purchased a 2012 Kia Sorento from someone who had bought it with a bad mo I will never ever even consider buying another Kia because of this place. I purchased a 2012 Kia Sorento from someone who had bought it with a bad motor and swapped motors with another Sorento that he had wrecked. After 2 months of owning this car, I was driving and the car started to make a horrible noise. I stopped driving it and had it towed to this dealership. They found that a piece of the balance shaft had broken off (this is another known problem with this engine) causing the noise and the mechanic claimed that I removed a bolt from the balance shaft and that it was missing, insinuating that I sabotaged the car. The motor that is in this car was recalled as part of a settlement for a class action lawsuit for Kia leaving metal in the motor causing the connecting rod bearing to go bad. I asked them for a record of when the car was brought in with the bad motor and they told me that they just wrote it up as a sledge problem, in apparent attempts to conceal the know engine problem. I later fixed my car and when I tried to put everything back together, the mechanic failed to return 4 oil pan bolts and all of the bolts that hold up the cover at the bottom of the motor. Do not buy a Kia if you plan to drive it long term. They lie to you and cover up known problems and deficiencies. More
by jtab
Employees Worked With
service manager and head mechanic , Reputation Management
May 22, 2017
Good Sales Experience We test drove a new Kia Sportage. Ultimately we purchased another vehicle which we preferred more. However our experience with Carrie was very posit We test drove a new Kia Sportage. Ultimately we purchased another vehicle which we preferred more. However our experience with Carrie was very positive. Her follow-up was timely and she answered all of our questions in great detail, going so far as to copy pages from the owner's manual and emailing them to us. While this particular dealer doesn't appear to have good ratings overall, our sales experience was positive. More
by gsl
Employees Worked With
Carrie Silket
February 04, 2017
WARRANTY NO GOOD Ball joint and stabilizer bars.said were bad told warranty would not cover ask to see manager he said to call back next day to talk to the used car ma Ball joint and stabilizer bars.said were bad told warranty would not cover ask to see manager he said to call back next day to talk to the used car manager called 3 times left message called manager from day before no answer They treat you like gold tell you sign papers.I will not be going back for my next car there's alot of dealers our there will try someone new. More
by harley176
Employees Worked With
Brain cherry,Nathan stalnaker,Michael mullins
