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Ken Ganley Kia Medina
Medina, OH
1,324 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 18, 2021
Service staff and personnel were very knowledgeable about the vehicles and their features. I also felt that the complete process from dropping off my vehicle to reviewing the repair options was easy and eff the vehicles and their features. I also felt that the complete process from dropping off my vehicle to reviewing the repair options was easy and efficient. More
by JoeD
Verified CustomerEmployees Worked With
Tessa Thomas
August 18, 2021
While the work they've done for me seems satisfactory, they need to make serious improvements to communication with customers from the service department. My car needed a replacement engine and I had to c they need to make serious improvements to communication with customers from the service department. My car needed a replacement engine and I had to call constantly for updates and talk to a receptionist who then related information from the techs rather than getting calls or any kind of communication from them as updates occurred. I'm top of this I went weeks borrowing a car from someone because there were no loaner cars available, although I can cut them some slack there with COVID. More
by KiaOwnr
Employees Worked With
N/A
August 18, 2021
Overall we had a pretty good car purchasing experience at Ken Ganley Kia in Medina. The salesman was very attentive and helpful in answering our questions. Ken Ganley Kia in Medina. The salesman was very attentive and helpful in answering our questions. More
by CFASH
Employees Worked With
DJ Deertz
August 18, 2021
Clean, organized, customer oriented. Disappointed in service representative. Didn't feel he listened or answered questions. I didn't want to argue but will try another dealer for service. service representative. Didn't feel he listened or answered questions. I didn't want to argue but will try another dealer for service. More
by tlpark1119
Employees Worked With
Service Department
August 18, 2021
It was a really professional well put together dealership gave me plenty of cars to look at and test driving was really exciting i love this place! gave me plenty of cars to look at and test driving was really exciting i love this place! More
by Grumbling23
Employees Worked With
Lance Bell
August 18, 2021
Excellent overall experience. From the initial.greeting through getting the keys, each person we interacted with made it a great expereince. Our salesman didn't pressure us at all and just answered all ou through getting the keys, each person we interacted with made it a great expereince. Our salesman didn't pressure us at all and just answered all our questions. More
by DOXMAN99
Employees Worked With
Lance Bell, Tessa Thomas
August 18, 2021
The service staff are knowledgeable and accommodating but the cost of some of the services i.e. replace the brake pads on my car = $890 are simply astronomical. I'm forced to choose a service provider in the the cost of some of the services i.e. replace the brake pads on my car = $890 are simply astronomical. I'm forced to choose a service provider in the neighborhood that will do the work (with OEM parts) for $420.. it's just not financially feasible for most people to get maintenance thru your dealership. More
by Gina
Employees Worked With
Nik Nageotte
