Ken Ganley Kia Medina

I got a recall notice so I made an appointment. I took the car in and waited for at least an hour and then they came to me and said they had to order the part. Now, they knew what the recall was for so wh the car in and waited for at least an hour and then they came to me and said they had to order the part. Now, they knew what the recall was for so why didn't they have the part ready for my appointment? Sooo, now another appointment. By the way, I have to drive from Wooster, OH to Medina, OH for the service. So I came back again. I wait another hour and then they come back to me and say the part is damaged So, another part has to be ordered and ANOTHER trip to Medina. I realize the dealer had no control over the damaged part. We have never owned a Kia before, and already 3 recalls, I think. Hmmmm More

Very efficient and made the purchase a breeze. Jeremy was very pleasant and was happy to please me. David had everything ready for the financing for me to sign. Everyone was very friendly and willing to help very pleasant and was happy to please me. David had everything ready for the financing for me to sign. Everyone was very friendly and willing to help. More

Tad was great to work with! Definitely will recommend this dealership to friends. I couldn’t ask for more with my new car! Highly recommend! this dealership to friends. I couldn’t ask for more with my new car! Highly recommend! More

Very nice clean staff with excellent they were very friendly smiling all the time answering our questions it's an excellent place to go and thank you for your service friendly smiling all the time answering our questions it's an excellent place to go and thank you for your service More

Everyone was very friendly and helpful! This is our third used car purchased at Ken Ganley Kia. We will continue to purchase cars from this dealership in the future and will also recommend it to others. used car purchased at Ken Ganley Kia. We will continue to purchase cars from this dealership in the future and will also recommend it to others. More

All good. Mike polite. Called when completed. Seamless. Work performed was a safety recall. Auto had only 3900 miles. Easy to make appointment and schedule. Now this survey beginning to be pain Work performed was a safety recall. Auto had only 3900 miles. Easy to make appointment and schedule. Now this survey beginning to be pain More

The person who waited on me helped with my extended warranty getting info into the new system. Helpful to get my brake job done. Just very helpful. warranty getting info into the new system. Helpful to get my brake job done. Just very helpful. More

We had a great experience We are happy with our purchase We had a great experience We are happy with our purchase The vehicle was very clean and a good price. Our experience with customer service was We had a great experience We are happy with our purchase The vehicle was very clean and a good price. Our experience with customer service was wonderful More