Ken Ganley Kia Medina

Negotiated price on used vehicle and trade in. Negotiated 21500, OTD. Signed the 4 square as well as the finance manager signing it. I get back to finance and the finance guy noticed the mistak Negotiated 21500, OTD. Signed the 4 square as well as the finance manager signing it. I get back to finance and the finance guy noticed the mistake, which I previously pointed out to the salesman. I told them payoff on the trade, was upfront there was a balance on the trade. Owed 5k, they offered 2500. I made an offer of 21500 out the door, sales manager made a mistake, wrote the trade down as paid off and allotted 2500 as down payment from equity in the car. I told the salesman the numbers didn’t look right. Now, if that was the case, I would have paid OVER asking for the vehicle I purchased. They were so excited to get one over on me instead of informing me of that but hey, they agreed to 21500 OTD, salesman and manager ignored me telling the the numbers didn’t look right. Get back to finance, they try to take the trade out of the equation with 21500 OTD as agreed. I obviously said no. Their comment on the signed four square was that’s not a contract and the finance manager made a mistake. I understand that, but you would pressure a customer if they signed and backed out. The entire experience was very shady on their part. I would never trust them again based off the fact that I would have paid over asking for a used car. Even if they lost money, they should have stuck to the OTD price that their sales manager signed off on. More

Beware! My experience with this dealership has been extremely disappointing and I feel obligated to warn others! From the start, communication was terrible My experience with this dealership has been extremely disappointing and I feel obligated to warn others! From the start, communication was terrible. They didn’t return emails or phone calls, or follow up on any of the concerns I raised after the sale. Once they had my money, it felt like I was no longer a priority. The vehicle I purchased was NOT AS REPRESENTED. Important details were glossed over or completely omitted and when the issues surfaced the NEXT DAY the dealership refused to take accountability. What even more concerning is the overall business attitude. The way they handle customers feels careless and misleading. Based on my experience I DO NOT feel their practices are honest or customer focused. I highly recommend taking your business elsewhere. There are plenty of reputable dealerships that value transparency and customer service—THIS IS NOT ONE OF THEM!! More

N/A not much to say on this any more. Maybe next time the process will be better Maybe next time the process will be better More

I work in the fleet industry and the guys that run the shop are super-efficient, reliable, and responsive. This goes a long way when we are choosing preferred partners to work with. Thank you for all your shop are super-efficient, reliable, and responsive. This goes a long way when we are choosing preferred partners to work with. Thank you for all your help getting my clients vehicle wrapped up so quickly. More

Great customer service, the service department was able to keep me in the loop and completed the work on my car. Highly recommend Ken Ganley kia. to keep me in the loop and completed the work on my car. Highly recommend Ken Ganley kia. More

This dealership is the best! Everyone is always very friendly and helpful. The service department keeps you updated on what they are doing and usually done in less time than anti Everyone is always very friendly and helpful. The service department keeps you updated on what they are doing and usually done in less time than anticipated. Would definately recommend this place! More

Ken Ganley has been a great dealer for my wife and I. Sales staff is great and service has always done a great job and been very honest. Our next vehicle will be purchased at Ken Ganley. Please keep up t Sales staff is great and service has always done a great job and been very honest. Our next vehicle will be purchased at Ken Ganley. Please keep up the great job!!! More

Went in by 5p left by 7:30 with a 2021 Buick envision essence! I love my car! Cody made everything so easy I’m still in shock 😳 i finally got the car i picked out and wanted no one pressured me into any essence! I love my car! Cody made everything so easy I’m still in shock 😳 i finally got the car i picked out and wanted no one pressured me into anything different. From picking out my car the test drive all my questions and they know i had a lot lol Cody and his team made my car buying experience so worth it and im extremely happy! More

Didn’t have to wait very long to have my oil changed. Very polite and friendly. Very polite and friendly. More

Great Fast , answered everything i needed it made things better and my car buying experience worth it better and my car buying experience worth it More