Ken Ganley Kia Clarksburg - Service Center

My daughter purchased a Ford Explorer the 1st week of June 2024. Received a call that they had an accident with the vehicle and had smashed the door and had to order another door. Was not happy with th June 2024. Received a call that they had an accident with the vehicle and had smashed the door and had to order another door. Was not happy with the situation. Fast forward to today and I got the vehicle back. There was not gas in it, it was filthy on the inside and outside and looked like it had been driven the whole time that it was waiting for the new door. Spoke to Greg Knapp, Service Advisor. Advised him of the situation. He said my daughter could bring it back. They had 2 1/2 months to make this right and now we are expected to go back and inconvenience ourselves again. No. He asked what could be done to fix the problem. He gave me 5 free oil changes. My point is that this all should have never happened, and it definitely should not have been given back in this condition. Where is the Customer Service now days. There is none. Their loss. I will not purchase another vehicle from this dealership again. More

This dealership has an amazing service department. They are quick and honest in their work. They are quick and honest in their work. More

I have never come across a perfect service when it comes to fix my vehicles. In Ken Ganley Kia Service department, not only keep you informed about your vehicle through the whole time you are there they al to fix my vehicles. In Ken Ganley Kia Service department, not only keep you informed about your vehicle through the whole time you are there they also make sure you are comfortable in the launch area. Other members ask me if I need anything while I was waiting. I recommend them 101%. More

I have had a wonderful customer service experience. They always provide me an explanation of service and issues that need to be addressed. They always provide me an explanation of service and issues that need to be addressed. More

Very professional group of people. My car is always ready on time and I’ve always been satisfied with the service. My car is always ready on time and I’ve always been satisfied with the service. More

Great people to work with. It’s always a pleasure to deal them the entire crew. It’s always a pleasure to deal them the entire crew. More

Great Service! The employees were very helpful and professional. My car was done fast and at a good price. The employees were very helpful and professional. My car was done fast and at a good price. More

My experience with Ken Ganley has been nothing but a great experience. They’re always very helpful. I recently bought a 2022 Kia K5 LXS from them and it was a fast and easy process! great experience. They’re always very helpful. I recently bought a 2022 Kia K5 LXS from them and it was a fast and easy process! More

Dealership is great. The service department is really helpful and great customer service experience all around! The service department is really helpful and great customer service experience all around! More

Customer service here at Ken Ganley is above and beyond satisfactory. My experience has been very attentive and worth my time. I will definitely recommend them to anyone.. satisfactory. My experience has been very attentive and worth my time. I will definitely recommend them to anyone.. More