Ken Ganley Kia Clarksburg - Service Center

Fantastic service. Got me in when I needed, vehicle completed ahead of schedule. Super friendly. Got me in when I needed, vehicle completed ahead of schedule. Super friendly. More

Everything was great! Service was friendly and car was done when they said. Clean waiting area with popcorn and drinks. Service was friendly and car was done when they said. Clean waiting area with popcorn and drinks. More

Hasn’t been the greatest experience. Was told several times we would be kept updated instead several times we have had to call. Was told several times we would be kept updated instead several times we have had to call. More

Sales dept easy to deal with. Part ordered and appt scheduled within 2 days. Very personable. Got vehicle in shop at time of scheduled appt. No delay Part ordered and appt scheduled within 2 days. Very personable. Got vehicle in shop at time of scheduled appt. No delay More

In and out for an oil change and tire rotation, with great service. Thank you! great service. Thank you! More

My daughter purchased a Ford Explorer the 1st week of June 2024. Received a call that they had an accident with the vehicle and had smashed the door and had to order another door. Was not happy with th June 2024. Received a call that they had an accident with the vehicle and had smashed the door and had to order another door. Was not happy with the situation. Fast forward to today and I got the vehicle back. There was not gas in it, it was filthy on the inside and outside and looked like it had been driven the whole time that it was waiting for the new door. Spoke to Greg Knapp, Service Advisor. Advised him of the situation. He said my daughter could bring it back. They had 2 1/2 months to make this right and now we are expected to go back and inconvenience ourselves again. No. He asked what could be done to fix the problem. He gave me 5 free oil changes. My point is that this all should have never happened, and it definitely should not have been given back in this condition. Where is the Customer Service now days. There is none. Their loss. I will not purchase another vehicle from this dealership again. More

This dealership has an amazing service department. They are quick and honest in their work. They are quick and honest in their work. More

I have never come across a perfect service when it comes to fix my vehicles. In Ken Ganley Kia Service department, not only keep you informed about your vehicle through the whole time you are there they al to fix my vehicles. In Ken Ganley Kia Service department, not only keep you informed about your vehicle through the whole time you are there they also make sure you are comfortable in the launch area. Other members ask me if I need anything while I was waiting. I recommend them 101%. More

I have had a wonderful customer service experience. They always provide me an explanation of service and issues that need to be addressed. They always provide me an explanation of service and issues that need to be addressed. More

Very professional group of people. My car is always ready on time and I’ve always been satisfied with the service. My car is always ready on time and I’ve always been satisfied with the service. More