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Ken Ganley Kia Boardman

Boardman, OH

4.8
621 Reviews

7870 Market St

Boardman, OH

44512

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Showing 621 reviews

May 23, 2021

Ryan was very helpful and very patient with me-- showed me everything on the car and how to work all the features. I would highly recommend him to all of my friends and family. Nothing felt like it took to More

by Bruce
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Smith
May 24, 2021 -

Ken Ganley Kia Boardman responded

Bruce - thank you for sharing the wonderful feedback! We're thrilled to hear that Ryan went above and beyond to make your visit pleasant and stress-free, and we hope the vehicle exceeds your expectations for years to come. We're grateful for your business here at Taylor Kia of Boardman and wish you safe travels!

May 23, 2021

I am very unhappy. My check engine light is on again after they have had the vehicle 3 times. The knock sensor is going off, More

by jmelliott747
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sarah
May 23, 2021 -

jmelliott747 responded

This has been a horrible experience First the engine locked on highway. Then, the car had "bad" knock sensor on "new engine" then I towed again for third time, they say it is an oil filter, now the forth time, (since January) the knock sensor goes off trying to go up a hill on rt 45. I am now here again, with this recalled kia being lied to, telling me they can't get to it for 6 weeks, telling me to take it to Hermitage. I have called national kia, had cases elevated, tried managers, nobody has done anything but put me back into a dangerous vehicle!!!! All I wanted was the vehicle after the detective engine fixed! They are having me tow the car back, over and over and over and have yet to fix it!

May 27, 2021 -

Ken Ganley Kia Boardman responded

This sounds like a very frustrating experience. Customer safety is our highest priority and I'm so sorry to read about the issues you've run into with your vehicle and throughout the repair process. I certainly want to help resolve your concerns, but I won't be able to find your contact information without your full name. Please call me at your earliest convenience. Thank you, Kim Carbone - Service Manager - 330-758-7281

May 18, 2021

I’ve had my vehicle in for the same issue 4 times in a month and half replaced a part and still my engine light is coming on for the same issue. Can’t even look at it the same day with my recurring issue! More

by Kiki
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Sarah Cusick
May 20, 2021 -

Ken Ganley Kia Boardman responded

I'm so sorry that you are still experiencing issues with your vehicle. I can understand why this would be frustrating and appreciate you reaching out. I will look up your contact information, but I may not be able to find it without your full name. Please contact me at your convenience so that I can help. Jennifer Manteghi - Service Manager - 330-758-7281

May 01, 2021

Dan and Carter listened to me and what I wanted. They did everything to make me happy including getting out of the dealership so I would miss my grandsons track meet. That is why I ended up leasing a 2021 K More

by Sunshyne067
Recommend Dealer
Yes
Employees Worked With
Carter (apprentice), Dan Michael
May 03, 2021 -

Ken Ganley Kia Boardman responded

Congratulations on your new 2021 Kia K5 GT! We are delighted that Dan and Carter took such excellent care of you during the purchase process. Thank you for giving Taylor Kia of Boardman your business!

April 21, 2021

Very clean efficient dealership with an excellent service department. Kept me informed of the progress of my vehicle during the service process. I was very impressed with their streamlined process. More

by marylamb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Stewart and Hector Parrilla, Bill Burns, Anthony Thompson
Apr 21, 2021 -

Ken Ganley Kia Boardman responded

We couldn't have asked for better feedback, Mary! It's wonderful to hear that our service team delivered such an exceptional experience. Thank you for trusting Taylor Kia of Boardman with your vehicle and your business!

April 10, 2021

Great place to look for and lease a new car. Great sales staff, finance staff, and great service department. The trainee was great too. He worked in great coordination with Dan. We'll be back! More

by zedia246
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Michael
Apr 12, 2021 -

Ken Ganley Kia Boardman responded

This feedback means a lot to us! Thank you for choosing Taylor Kia of Boardman and taking the time to leave a review. Safe travels until we see you next!

April 09, 2021

I didn’t have an appointment but the pressure was going down on my tire and they were able to get me in and get me a new tire. Thank you so much More

by Sandra Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Campbell
Apr 09, 2021 -

Ken Ganley Kia Boardman responded

Sandra, thank you for the review! It was our pleasure to assist you with your tire here at Taylor Kia of Boardman, and if you ever need anything else, don't hesitate to come back and see us again!

April 06, 2021

Service was done promptly exactly when scheduled. The people were all pleasant and welcoming, and the waiting area is extremely nice. A very good experience. More

by Krystal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Gainey
Apr 06, 2021 -

Ken Ganley Kia Boardman responded

Hi Krystal - thank you for reviewing Taylor Kia of Boardman. We're glad to hear that our team provided you with 5-star service!

April 01, 2021

Knowledgeable salesman, quick and easy purchase and paperwork. Have never seen a sale go so smoothly. Great job by salesman Aaron Germann and Brian on paperwork. More

by hotrod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Germann
Apr 01, 2021 -

Ken Ganley Kia Boardman responded

We're thrilled to hear that Aaron and Brian delivered such an exceptional car-buying experience! Thank you for choosing Taylor Kia of Boardman, and congratulations on your new vehicle!

Apr 02, 2021 -

hotrod responded

Thank you and will be happy to work with you over the next few years for service on our Sportage.

March 19, 2021

Ryan was awesome to work with. The whole process was easy and could not be happier. Thank you again to the whole staff at Kia of Boardman!! More

by sdconroy78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Smith.
Mar 22, 2021 -

Ken Ganley Kia Boardman responded

Thank you for taking the time to leave us a review! We are so glad Ryan took such good care of you here at Taylor Kia of Boardman, and we will certainly let him know that you appreciate his help. We hope to see you again sometime!

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