Ken Ganley Kia Alliance

I see someone else back in 2019 had a service contract added into his final price before he went to finance. Happened to me this week on a new car where it is absolutely worthless so they are still doing added into his final price before he went to finance. Happened to me this week on a new car where it is absolutely worthless so they are still doing it. I knew the payments seemed high but thought maybe my math was off. Told them I didnt want any add-ons but they had already added 1550 on and werent about to admit it. Then when you get to Finance they use small screen i-pads so you cant really see everything at once. I would recommend making them print out the contract and really look at the line items on the first 2 pages where the cost, taxes and any add-ons should be listed. I was looking for something and still missed it until I looked closer at the paperwork the next morning. They blamed it on a new finance manager from another KIA store near by so again, not really taking blame and of course there were at least three people involved so... They made the corrections but didnt offer anything off and I ended up with payments I originally calculated (so my math wasnt wrong) but it made the entire experience extremely frustrating. More

The service department has always been very helpful this is my 3 rd Kia vehicle! Jamie service department was very friendly & answered my questions! is my 3 rd Kia vehicle! Jamie service department was very friendly & answered my questions! More

Excellent care, and wonderful customer service! Jaime took great care of me, and I was out the door in the time promised. Jaime took great care of me, and I was out the door in the time promised. More

Haven was a great person to work with, she knew what she was talking about and was quite knowledgeable. Great buy for the car! was talking about and was quite knowledgeable. Great buy for the car! More

Rachelle is awesome and makes sure you are taken care of! Love seeing her each time. Love seeing her each time. More

Ken Ganley KIA Alliance is GREAT! Setting a service appointment is smooth and easy in just a few short minutes online. The staff courteous, meticulous and very accommodating when it' Setting a service appointment is smooth and easy in just a few short minutes online. The staff courteous, meticulous and very accommodating when it's service time. More

Rachelle has been wonderful! The Kia process to get out problem resolved is a huge disappointment, however that’s not a reflection of Rachelle’s job. The Kia process to get out problem resolved is a huge disappointment, however that’s not a reflection of Rachelle’s job. More

Rachelle did a great job, she was super wonderful to work with and I will definitely recommend this dealership to family and friends! with and I will definitely recommend this dealership to family and friends! More

The staff is very friendly and knowledgeable! !! And we love how they wash our car for us too lol !! And we love how they wash our car for us too lol More

Jamie was my service contact. She was very polite and helpful. She took care of my issue with my car. She was very polite and helpful. She took care of my issue with my car. More