Ken Ganley Honda North Olmstead

Until recently, we’ve had nothing but nice things to say about Ganley Honda in North Olmsted. Unfortunately, our recent service appointments have changed our point of view. Our car went in for routine ser about Ganley Honda in North Olmsted. Unfortunately, our recent service appointments have changed our point of view. Our car went in for routine service, where they serviced and lubricated the brakes on our 2016 CRV. After the work was completed and driving less than a 1/2 mile out of the service bay the car started making noise when braking. When we called, we had to wait a week for them to squeeze us back into their schedule. They said the calipers had seized and that we needed new ones. We explained that they just lubricated them, so they must have serviced them incorrectly. They replied, that "Calipers can seize at time, it’s not our fault”. After some discussion, they said that would research it further and call us on the following Monday. It’s currently Friday, 4 days after they said they would call, and we haven’t heard from them. It doesn’t take a rocket scientist to know that they were lying, because calipers don’t seize just after being lubricated unless they serviced them incorrectly. Since they failed to take responsibility and failed to follow up with us, we will never buy another vehicle from them again. We also won’t service any of our vehicles at their location ever again. We would like to think that they wouldn’t have damaged our brakes on purpose, but their behavior makes us wonder. More

When they didn’t have the vehicle on the lot we wanted, we got swayed to purchase a hybrid. Was not informed that Ohio charges an additional $100 a year to own one. Would’ve been a no go had we known that! we got swayed to purchase a hybrid. Was not informed that Ohio charges an additional $100 a year to own one. Would’ve been a no go had we known that! I should’ve done my research too but that is something dealerships should tell their customers! Ohio charges $100 for hybrid, $150 for plug in hybrid and $200 for all electric plug in vehicles. So much for a savings. Screw global warming. Tax man gonna get his money! What a joke! More

I was very pleased with the service I have always received. They went over and above my expectations. Especially with the loaner car. I had a family emergency, I could not bring it back on that spe received. They went over and above my expectations. Especially with the loaner car. I had a family emergency, I could not bring it back on that specific day. But returned the following day. I am very grateful for the compassion and service I received. I will never go anywhere else. Highly recommend Ganley Honda. James Z was amazing. More

excellent! always great experience, service and work. will continue to come to ken ganley. keep up the good work. always great experience, service and work. will continue to come to ken ganley. keep up the good work. More

I bring my cars here regularly for maintenance as well as larger issues. Michael Landino, my main contact from the Service Department, is consistently and exceptionally honest, hardworking, friendly, and hel larger issues. Michael Landino, my main contact from the Service Department, is consistently and exceptionally honest, hardworking, friendly, and helpful. He is clear and concise about what my cars need, he never tries to take advantage of customers, and he is approachable, communicative, pleasant, and personable. I am deeply grateful for his dedication and commitment to providing the best service possible. We have a lot of cars and have transferred all of our service needs to this location because of Michael - he keeps us coming back! More

"Excellent customer service and fair pricing. Highly recommend! The sales team was knowledgeable and made buying a car a smooth experience." Highly recommend! The sales team was knowledgeable and made buying a car a smooth experience." More

Excellent Service Department, Wendy Fees has worked with us for years and is always responsive, and honest. Highly recommend the dealer and Wendy. us for years and is always responsive, and honest. Highly recommend the dealer and Wendy. More

I took my car in for regular maintenance. The waiting area was clean and enabled me to continue working from there. The service was prompt and even wrapped up a little earlier than I antici The waiting area was clean and enabled me to continue working from there. The service was prompt and even wrapped up a little earlier than I anticipated. It was overall, a convenient, pleasant experience. More

Charging customers to use a credit card doesn’t sit well with me, would try not to go there if possible. with me, would try not to go there if possible. More

Have gone to GANLEY Honda for many years. They have never disappointed me. They did a great job on my car. They were finished before I thought. They kept me informed as to what needed done an They have never disappointed me. They did a great job on my car. They were finished before I thought. They kept me informed as to what needed done and how long it would take. More