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Ken Ganley Honda North Olmstead
North Olmsted, OH
3,998 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,998 reviews
January 19, 2025
Everyone I interacted with was very pleasant and went out of their way to make sure it was a smooth process and I understood everything that was happening. of their way to make sure it was a smooth process and I understood everything that was happening. More
by russellpauline04
Employees Worked With
Bob 'Hudi' Hudacek, Tiffany Haggerty-Kruzer, Kelly Kidd, Andrew Wenner
January 13, 2025
Great customer service. Pleasant people. Comfortable waiting area. Service done quickly and was completed on time. I would recommend to my friends Pleasant people. Comfortable waiting area. Service done quickly and was completed on time. I would recommend to my friends More
by Marybethbeckford66
Employees Worked With
Wendy Fees, James Zappitelli, Michael Landino
January 12, 2025
Excellent service. Easy to get appointment, polite staff, clean facility, honest service assessment, quality repairs as prescribed, no surprises. Easy to get appointment, polite staff, clean facility, honest service assessment, quality repairs as prescribed, no surprises. More
by neogeoha
Employees Worked With
Wendy Fees, James Zappitelli, Ed Stein, Michael Landino
January 01, 2025
Van had multiple problems when we got it home. The side mirrors would go down to the ground while driving and I would be trying to change lanes without being able to see if I could. Mirrors would The side mirrors would go down to the ground while driving and I would be trying to change lanes without being able to see if I could. Mirrors would not stay in place anfter trying a trick I found on the internet. After taking it for service, the man brushed me off and said it wasn’t doing it while he drove it. They drove less than a mile (mileage on paperwork was the same before and after service) to see if it happened and sent me out the door saying I would have to leave it there for 3 days if I want them to try it again. I left after being dismissed and told “if it wasn’t under warranty and I had to pay to replace a part without knowing which of 3 possibilities would fix it, you wouldn’t do it. He said they can’t keep trying one of 3 possible solutions because that’s too expensive”. I left angry and upset that I had a brand new, yet unsafe vehicle to drive my grandbabies in. I took it to Middleburg Hts Honda and they said it was just a setting on the key fab and it was fixed in 5 minutes. Also, the pinch sensor (rubber moldings)that go between the side doors were not working. They put new ones on and one came off and was hanging 2 days later. Although my husband got a decent price, I would never recommend this dealership to anyone. More
by Hnmom54
Employees Worked With
Michael Landino
