Ken Ganley Honda North Olmstead

I purchased my new Honda Odyssey at Ganley Honda in 2002. <br><br>Though I am shopping for cars again, I will not be using this particular dealership again.<br><br>The main reason is a employee in their serv <br><br>Though I am shopping for cars again, I will not be using this particular dealership again.<br><br>The main reason is a employee in their service department named "Wendy Fee"s. <br><br>I had to bring my Odyssey in for recall work at least THREE times within the first two years of ownership. While I wasn't thrilled to have to spend so much of my time dealing with this many recalls on a BRAND NEW vehicle, the actual recall work was handled to my satisfaction. <br><br>Unfortunately, the customer service wasn't. Each time I stopped in, "Wendy" would refer to me as "Hon" or "Dear". Sometimes as many times as 8 or more times within a single 15 minute visit. I would expect this sort of treatment at McDonalds, not a dealership selling expensive, higher-end vehicles.<br><br>After the third visit, I gently asked her to please refer to me by my last name. She blew up and yelled right in my face "Are you calling me a lesbian?", "I call EVERYONE Hon and dear". Her manager (and boss), Gary Smith, was standing right next to her in front of the service counter. Even HE was trying to calm her down. <br><br>I asked him what he was going to do about it, (apology?) he said "nothing". <br><br>I don't believe anyone should have to put up with this kind of treatment. <br><br>While I have no complaints about the other employees at this dealership, I will be purchasing my next car at the Toyota dealership up the street. I have already visited their service department. They said their employees know better than to speak to customers like this. Especially when they are spending 30k+ for a new vehicle.<br><br>For those who already own (or are considering buying) a Honda Odyssey, Pilot, Accord, Civic, or Acura, please read this article first. <br>http://www.cleveland.com/printer/printer.ssf?/base/business/1117272771306010.xml&coll=2<br><br>*If Tom Ganley would like to discuss this review before I submit a complaint with the BBB, send me an e-mail through this site.<br><br><br><br><br> <br><br> More