Ken Ganley Honda North Olmstead

I bought my 2012 Pilot from John Weber. I had so many other options as far as dealer ships are concerned. People buy from people. I judge a dealer ship by the type of emplyees they have. John was very other options as far as dealer ships are concerned. People buy from people. I judge a dealer ship by the type of emplyees they have. John was very informative and professional. He took his time explaining all the little detailes about the car even after our puchase. The purchase process was comfortable and fast which is what I like. It took less than an hour to complete the whole transaction. I would highly recommend this dealership. More

I bought my 2012 Pilot from Tiffany. I bought my CRV from her several years ago. She is by far the best car salesperson that I have ever worked with and I have bought from quite a few dealers and salespeople her several years ago. She is by far the best car salesperson that I have ever worked with and I have bought from quite a few dealers and salespeople. I would highly recommend working with Tiffany. Tiffany is the type of person that is not just there for you during the sale, she is there for you though out the entire experience, during your ownership and beyond. I can't say enough good about Tiffany. Don't buy from anyone else! More

We came into Honda looking to purchase a CR-V with a particular monthly payment in mind. Dave did a great job working with us to make sure that we recieved that car we wanted at a price that we could w particular monthly payment in mind. Dave did a great job working with us to make sure that we recieved that car we wanted at a price that we could work with. He was very friendly and personable, if it wasn't for him we may not have purchased the vehicle that day. More

Anytime I have brought my cars in for service at Ganley Honda I have always been satisfied with the workmanship. Additionally Wendy is always pleasant, professional and friendly. She really goes above th Honda I have always been satisfied with the workmanship. Additionally Wendy is always pleasant, professional and friendly. She really goes above the normal service one might expect and I hope that you commend her for her work as she represents the Ganley brand in a first class manner. Gary Nova More

We just bought a new (demo) Odyssey and we couldn't be more pleased. James was an absolute pleasure to deal with. He showed us four vans before we landed on the demo Odyssey which had all the options we w more pleased. James was an absolute pleasure to deal with. He showed us four vans before we landed on the demo Odyssey which had all the options we wanted. He truly is an expert on the Honda product. He even gave us repair tips and advice on our older Honda Civic. Very knowledgeable. We got a deal that we are very satisfied with. The van is great and I will continue to do business with James and Ganley Honda in the future. I highly recommend James Petitt if you are looking for a no nonsense approach to buying a car. I could go on and on. Thank you!!!!! More

I responded to an ad that the Dealership ran for the last few days on a 2012 Honda Civic lease for $159. for 36 months, with no money down or due on delivery. I called Mr. Pettit to confirm the price and av few days on a 2012 Honda Civic lease for $159. for 36 months, with no money down or due on delivery. I called Mr. Pettit to confirm the price and availability, and he assured me that the price was legit, and they had a few of the vehicles in stock. I talked to Mr. Pettit at least three times that day and was assured the price was correct. We drove to the Dealership by Great Northern from Solon, Ohio to purchase the vehicle, and after a road test was assured the payment amount was correct. After about twenty minutes, Mr. Pettit came back and told us the Sales Mgr.needed $249. and could not sell it for $159.. He claimed he did not know where his mgr. got this number, but thats what he needed. We told him we could not go that high because the car was for our son at College, and he had a limit of $180. complete! We told Mr. Pettit that and advised him to tell the Mgr. that. After anothet twenty minutes Mr. Pettit came back a said this was the best he could do. I asked Mr. Pettit why he would run a ad for a vehicle for $80. a month less that he could actually sell it for? No reason. I also asked why he would lie when I asked three times by phone is the deal was legit? He said the payment advertised was actually well below invoice. I told him I guessed that, why would they do that. I have heard about shady dealing with the Ganley Group for years, but to boldly lie to my face is amazing. Be very weary of this Organization. They are not to be trusted! More

Great service! Got an equote and Kevin contacted me right away. He made purchasing easy. He also took time to go over all the features. right away. He made purchasing easy. He also took time to go over all the features. More

They added extra service charges on the paperwork. When the guy explained and we signed, we both understood that we didn't want any extra. But the paper work turned out with all these extra charged we ref the guy explained and we signed, we both understood that we didn't want any extra. But the paper work turned out with all these extra charged we refused. We did sign the paper work without knowing their team work as cheating. We traded our car in but they devalued it so we didn't want to take the deal. However, they held our key and never wanted to give us back. When we finally bought the car and the paper work was done, it was after their closing time so they rushed us out, and we didn't even have time to check the copies of document they gave us which were different from what they showed us to sign for our agreements. And they kept you here for long hours because they didn't want you to walk out without a car. THE WORDS THEY KEPT SAYING IS THEY ARE DOING REAL BUSINESS HERE. THEY R HONEST. Seriously? We are taking this up to the court level since their explanation wasn't straight out. They kept saying that all these services are offered for free. But they finally charged for them and not notifying us. And they didn't even give us the warranty paper. Plus, they charged for extended warranty which we didn't want. The extended warranty was offered for free on the sale paper before we agreed to buy and was posted on the car we bought. Never deal with this team...Please beware!!! More

My husband and I just purchased a 2012 Honda Pilot. Not only did they not deliver the vehicle that was originally promised to us, and after being confronted with this fact, they became hostile and rude. Al only did they not deliver the vehicle that was originally promised to us, and after being confronted with this fact, they became hostile and rude. Also beware GANLEY dealers make you sign an AGREEMENT TO BINDING ARBITRATION, if you don't sign this document that only protects the Dealer, they won't sell the vehicle to you. They have a questionable way of doing business there, beware! More

Great transaction! Very helpful and knowledgeable! John Weber walked me through the whole car and explained everything I needed to know about my new car! We love the 2012 Odyssey. Weber walked me through the whole car and explained everything I needed to know about my new car! We love the 2012 Odyssey. More