Ken Ganley Honda North Olmstead

Be very careful and very detail orientated when dealing with this dealership. Recently purchased a used Honda from the dealership and the car itself is great. But we traded in our old car and we’re lied with this dealership. Recently purchased a used Honda from the dealership and the car itself is great. But we traded in our old car and we’re lied to from the sales person/finance on how the deal was working out. We were essentially told we would be getting $8500 on our trade in, $6000 of which would go to reducing the cost of the new vehicle. But what actually happened was we only got $6000 total on our trade in. Adding to this issue another dealership made an offer on our old vehicle for $9,000. We were fine with getting $500 less for the convenience of doing it all in one day and getting the car we wanted but not $3,000 less. I’ll take ownership in not catching the issue while signing the final paperwork, I’ll never make this mistake again. It’s still a very bad look on this dealership regardless. When I called to try and see if something could be done, Bob, the sales manager refused to listen to anything other than what was on the sheet of paper. When I asked him why I’d take $3,000 less on a trade in when I could just go sell it to them instead, in an attempt to reason with him, his response was “I don’t know, why did you” So the level of professionalism is less than okay. Our car salesman was Darien Henderson, he was nice to work with but this was clearly some type of miscommunication between him and finance or he just straight up lied to us. Another issue that, was resolved while there, but was also like pulling nails was the taxes. They were going to over charge me for taxes and I had to bring it up three times before they would resolve the issue. Turns out they were using the wrong tax location which would have ended up costing me an additional few hundred dollars. More

I've been going to Ganley Honda for servicing for 20 years. I always get exceptional service from them. They work quickly and efficiently. The employees in the service department are always friendly and years. I always get exceptional service from them. They work quickly and efficiently. The employees in the service department are always friendly and courteous. More

I appreciated the prompt and kind service from Wendy and the entire service department. They reviewed the expected maintenance needs and advised options for others which I appreciated. the entire service department. They reviewed the expected maintenance needs and advised options for others which I appreciated. More

Because of great treatment and service we have bought 4 of five cars here. Wendy and Tiffany and Management are super. So far Spenser has done a terrific job. Just waiting for a few follow up things to com of five cars here. Wendy and Tiffany and Management are super. So far Spenser has done a terrific job. Just waiting for a few follow up things to complete this deal. Thanks Ganley Honda. We are in one Accord. More

Nice folks. Called before lunch to let me know status. Not sure what else to say as this system requires twenty five words or more Not sure what else to say as this system requires twenty five words or more More

They fixed all my problems and didn’t try to make me pay more. I felt confident in their help. I have no other words to meet the minimum. more. I felt confident in their help. I have no other words to meet the minimum. More

My service appointment went quickly and smoothly. I told them what issues I was having and they took good care of my car. I was updated and informed about my car when it was done. them what issues I was having and they took good care of my car. I was updated and informed about my car when it was done. More

Always helpful and courteous. Accommodating wherever possible. It's never an anxiety riddled experience dealing with the service team. The work is always done well and in reasonable time. possible. It's never an anxiety riddled experience dealing with the service team. The work is always done well and in reasonable time. More

As usual the staff was great. They did exactly what they promised at the cost quoted. This is our 3rd car from Ganley Honda. I will continue to purchase all my cars from them. promised at the cost quoted. This is our 3rd car from Ganley Honda. I will continue to purchase all my cars from them. More

My experience with Ganley Honda was fantastic and all due to our sales rep, Cam Smith. He was personable, funny and knowledgeable. I will be a repeat customer as long as he is there! to our sales rep, Cam Smith. He was personable, funny and knowledgeable. I will be a repeat customer as long as he is there! More