Ken Ganley Honda North Olmstead

Always helpful and willing to do whatever is necessary. The whole team is great. I have found them reliable and trustworthy. The whole team is great. I have found them reliable and trustworthy. More

Very poor customer service from sales man name Luke and his sales manager. I asked them i like to test drive 1 of there new vehicle which is showcase in showroom. First Luke agreed on to show him even wh his sales manager. I asked them i like to test drive 1 of there new vehicle which is showcase in showroom. First Luke agreed on to show him even when I told him I’m just there for service of my last year purchase I made at there dealership. He also took all my details with insurance company info and he told me is going to get key. After few min he refused and told me his manager is not willing to have me test drive since I’m not in market at moment to buy. Is this a right way to treat your customer who has purchased car from you last year and who was there for same car for service. They just lost my business for now on. Even I’m true believe of Honda company and his product. I purchased my first Honda civic in back 1993, then Honda accord in 1997, then 2006, 2015 & now 2023. But this dealership arrogant manager and sales person lost my business for there doors More

It was an excellent experience and had an amazing customer care at Ken Ganley Honda. customer care at Ken Ganley Honda. More

I was there only a hour and had my oil changed and no problems. The waiting room was nice and relaxing. problems. The waiting room was nice and relaxing. More

Service was excellent. The wait time was normal for oil change and tire rotation personnel were.friendly. The wait time was normal for oil change and tire rotation personnel were.friendly. More

Bought my car in 2015 (2016 Honda Accord EX), and loved the buying experience AND the top notch service folks who take care of my car. James and Wendy In the service center are absolute rockstars! W the buying experience AND the top notch service folks who take care of my car. James and Wendy In the service center are absolute rockstars! Will buy all of my Hondas from here, because they care! E Papadopoulos More

When I pulled up to service there were multiple employees inside but no one came out. I went in and an older lady walked right past me and didn’t say anything. No greeting. Nothing. Then about 2 minutes late inside but no one came out. I went in and an older lady walked right past me and didn’t say anything. No greeting. Nothing. Then about 2 minutes later she came back. I told her my CRV has a recall and the check engine light is on and that’s said to be one of the side effects. She still tried to charge me $200 for diagnostic testing. I held my ground and said that doesn’t sound right. She then went to some man’s office talked to him and said there’s no charge. She seems to be trying to charge people inaccurately. Not my best experience at this dealership. I believe her name is Wendy. More

Always courteous, knowledgeable, and kind, I bought my 2014 hybrid CRV and wouldn’t trust it with any other team. 2014 hybrid CRV and wouldn’t trust it with any other team. More

Kept me informed when car would be ready. Explained to me why I needed new tire. Explained to me why I needed new tire. More

Respectful staff. No pressure. Reasonable deal. Good inventory. Clean and attractive facility. Nothing bad to say about this dealership No pressure. Reasonable deal. Good inventory. Clean and attractive facility. Nothing bad to say about this dealership More