Ken Ganley Honda North Olmstead

Tiffany Kruzer is very knowledgeable and a great sales person. So accommodating and is sensitive to the individual she is servicing. She also knows all of the details/gadgets very well when explaining n person. So accommodating and is sensitive to the individual she is servicing. She also knows all of the details/gadgets very well when explaining new leased vehicles, and goes above and beyond to ensure the customer is comfortable before driving off with a new vehicle. More

Jacob Witkiewicz goes above and beyond! My husband and I will never buy a car from anyone else! My husband and I will never buy a car from anyone else! More

I recently purchased a CRV for my mother from Ken Ganley Honda and I received great customer service from Jacob Witkiewicz. If in the market for a vehicle, call Jacob. Honda and I received great customer service from Jacob Witkiewicz. If in the market for a vehicle, call Jacob. More

Go here and go to Jacob Witkiewicz he makes things go as simple and smooth as possible. Excellent customer service and knowledgeable simple and smooth as possible. Excellent customer service and knowledgeable More

Jacob was an amazing! !! Helped us out tremendously!! You need a car see Jacob! Thanks so much!! !! Helped us out tremendously!! You need a car see Jacob! Thanks so much!! More

Jacob Witkiewicz is a great salesman! He is very knowledgeable, super friendly and so helpful! I highly recommend going to him if your looking for a car! He is very knowledgeable, super friendly and so helpful! I highly recommend going to him if your looking for a car! More

Jacob Witkiewicz is an awesome sales person. He takes his time with you. He explained all the details and gadgets on my Honda Accord. If you are looking to get a new car, see Jacob. He takes his time with you. He explained all the details and gadgets on my Honda Accord. If you are looking to get a new car, see Jacob. More

I have to say Spencer Jones is an amazing salesperson. He is so helpful and knowledgeable! He is so helpful and knowledgeable! More

I see 5 stars all over for dealership. People probably are not aware, if they brought their car in for an oil change, there is a good chance there is twice as much oil as there should be i People probably are not aware, if they brought their car in for an oil change, there is a good chance there is twice as much oil as there should be in it. I took 2 different cars on two different days to the dealership. One was an 2016 Civic with 30k miles, the other was a 2018 Civic with 59k miles. I took them to Ganley Honda in North Olmsted for the "Fuel in oil" Recall and the A/C Condenser recall. After getting my cars back from them, I found out both cars had 6 quarts of oil in the crankcase, They should have 3.75 qts. They had to take the front end of the cars off to replace the A/C Condensers. Both cars were not reassembled proberly. Screws, and clips were missing on both. The bumpers were not put on correctly. They broke one of my blickers and tried to pass it off as OK. By the time I got home, the blinker was hanging by the wires. They knew they broke the clips, but having no integrity, they tried to leave it in that manner. When they lifted the car, they did NOT use the "Lifting Tabs" provided by Honda. They boke the plastic underneath next to the lifting tabs. Shortly after leaving the dealership, "BOTH" batteries needed to be replaced. I have a 2013 Tundra that has the "Original" Battery in it. Funny how after leaving this dealership, both batteries needed replacement. One was 2 yrs old, the other 4 yrs old. They were fine "Before" I took the car in for service. Mind you, my Tundra battery is 9 yrs old and still fine, although I have NEVER taken it there for service. In addition to all that, they even managed to "Dent" my 2018 Civic. Of course they deny it, of course. Being retired and not driving much anymore, I did not get a chance to try out the A/C on the 2018 until a couple month ago when I had to take our cat to the vet. They "Supposedly" fixed it in Sept. 2021, (59k miles), Now July 2022 it has (64k miles). I needed A/C because it was 90 outside. Well as it turned out, Ganley Honda screwed up my A/C as well. I called Honda Corp and told them about my experiences at Ganley and that I needed to take the car somewhere else, which I did.. As it turned out the new Dealership, "Great Lakes Honda of Elyria" inspected my A/C unit and found Ganely put too much Freon in the system and caused it to shutdown from too much pressure. Funny, TOO much Oil, TOO much Freon. Can they do ANYTHING correctly??? If you want even more headaches than you had originally, then go ahead and use Ganley Honda of North Olmsrted. Thank God Honda Corporate allowed me to take the car to another dealership to have fixed "Correctly" without charge ! I had told Ganley about the A/C not working correctly and "Of Course", they refused to stand behind their terrible work. They would not even return my call. I tried calling the "General Manager" for the dealership and got the same reaction. This is the WORSE xxxx POOR Dealership I have ever experienced !!! ANYBODY that had their oil changed by this dealership needs to "Drain" it out. You cannot tell by the dip stick that there might be 6 quarts of oil in the crackcase. It just shows "over full", not how much over full it is. You could easily blow a seal or your motor driving around with 3 quarts too many in your engine. More

Purchased a Honda Accord Touring, Salesperson Bobby Ross was a lifesaver finding me this cars to replace my stolen vehicle. He found what I wanted right off the assembly line in a very challenging car buyin was a lifesaver finding me this cars to replace my stolen vehicle. He found what I wanted right off the assembly line in a very challenging car buying/finding environment. Thought I would have to settle, but got exactly what I wanted. Bobby has sold a minimum of 9 cars to my family and friends, and it always been a winning experience!!!! More