Ken Ganley Honda North Olmstead

Outstanding Customer Service I am about to move from out of state and wasn't sure what new car to buy. I knew I wanted to buy a small SUV and have a Honda right now. The big ques I am about to move from out of state and wasn't sure what new car to buy. I knew I wanted to buy a small SUV and have a Honda right now. The big question, where to buy my new car or which dealer should I buy from since I know no one in the car business here in Ohio. I decided to shop on cars.com due to lack of time and it led me to Ganley Honda on Lorain Road. Thank you to our Sale Consultant, Jake Fillimon who we loved working with and treated us like VIPs. Jake was very professional and knowlegable on the new Passport. Special thanks to Managers, Bob Hudacek, Nick Lorenzo, Pete Kash, Ron Hazelton and the entire Ganley Honda Team. Best decision I could have made to visit Ganley Honda! More

Great experience I always have a positive experience when I bring my car for service. Curt kept me aware of updates with my car and my car was ready earlier than prom I always have a positive experience when I bring my car for service. Curt kept me aware of updates with my car and my car was ready earlier than promised. More

Too long, non transparent financing Everything leading up to the financing part (picking a car out, test drive, etc.) was phenomenal. When it came to financing it was below my expectati Everything leading up to the financing part (picking a car out, test drive, etc.) was phenomenal. When it came to financing it was below my expectations. I wasn’t entirely comfortable with the proposal, but said I’d see the numbers they were able to get when it came to the lenders. They weren’t open to looking at other lenders other than Honda, and weren’t completely transparent on how they were getting the ranges of payments (didn’t show assumptions). They assumed I was ready to buy the car and it was very confusing. We finally got to what I was looking for with a lender outside of Honda that was able to make the deal work. The process took so long - I was there from 10:30 to 5pm, and it was very uncomfortable taking that long being pregnant on top of it. After I was able to talk to the finance manager we worked everything out, and everyone was extremely friendly. I probably won’t be returning after this lease is up - I value transparency and timeliness. More

Fast,efficeint,good service Very positive experience. Fast,courteous and overall good experience. The price was fair and tech was very helpful. Car was done precisely when promis Very positive experience. Fast,courteous and overall good experience. The price was fair and tech was very helpful. Car was done precisely when promised. Would recommend More

Wonderful as always At least my Honda Civic from Ganley Honda and never have had poor service. Occasionally service will be slow but that’s expected considering they are At least my Honda Civic from Ganley Honda and never have had poor service. Occasionally service will be slow but that’s expected considering they are busy and the waiting area is excellent they provide coffee and tea for their customers while you wait. The staff at Ganley Honda are always kind and courteous and willing to help you. More

Great the service The service was great and fast.wendy is the best. I have bought all my Hondas from Ganley because Wendy makes it a pleasure to take a car in when serv The service was great and fast.wendy is the best. I have bought all my Hondas from Ganley because Wendy makes it a pleasure to take a car in when service is needed. More

Great experience. Timely and great service. Service Advisor James Zappitelli was courteous and professional. My request for service was done well and in a reasonable time. James also made recomm Service Advisor James Zappitelli was courteous and professional. My request for service was done well and in a reasonable time. James also made recommendations for future tire service/replacement and included an estimate for the additional work/parts/labor. They kindly washed my car upon completion. I would definitely return to Ganley for future service. Thank you to the Honda family. More

oil change From the time I pulled my car into the service garage and from the time i left, i felt that i was treated with the upmost service possible. James kep From the time I pulled my car into the service garage and from the time i left, i felt that i was treated with the upmost service possible. James kept me informed of the services being rendered. More

Great experience new Civic Patrick was helpful and patient through the process. I appreciated his knowledge of the Civic model specifically. He knows them well. I was all over t Patrick was helpful and patient through the process. I appreciated his knowledge of the Civic model specifically. He knows them well. I was all over the place with features and specs. He helped me navigate it all and settle on a vehicle I am super pleased with. More

We would highly recommend Brady Stang to anyone in the market for a new car purchase! Brady was very courteous & knowledgeable in listening to our needs, as well as pointing out the many benefits of the market for a new car purchase! Brady was very courteous & knowledgeable in listening to our needs, as well as pointing out the many benefits of the vehicle we chose. He was able to locate the front-wheel drive HR-V in the color we preferred, having it delivered in just a few days. His followup with us was superb & he kept us informed throughout the entire process. We are very happy with our new Ganley Honda purchase! A great value and exceptional service made this a 5-Star experience for our family! Ask for Brady.... he’s very professional, will treat you like family and aims to please!! More