Ken Ganley Honda North Olmstead

Satisfied Customer Ganely Honda is always extremely helpful. Ganely Honda always offers outstanding service. The service advisor Michael Landino was very helpful and alw Ganely Honda is always extremely helpful. Ganely Honda always offers outstanding service. The service advisor Michael Landino was very helpful and always does a great job providing outstanding service. More

Oil change plus fuel dilution check I sent an email to the Service Manager Ed Stien concerning an oil test that I had done on my CRV after the recall was done for the oil dilution proble I sent an email to the Service Manager Ed Stien concerning an oil test that I had done on my CRV after the recall was done for the oil dilution problem. I could not have expected a better response plus proper actions. More

Great Really knows how to treat people. Showed respect at all times. Washed my car for free in service and I learned this is something I can have done at a Really knows how to treat people. Showed respect at all times. Washed my car for free in service and I learned this is something I can have done at anytime. More

Disappointing I returned to Ganley Honda to return my current lease, and hopefully lease a new vehicle. I knew I was over on my mileage, and I was ready to pay for I returned to Ganley Honda to return my current lease, and hopefully lease a new vehicle. I knew I was over on my mileage, and I was ready to pay for the overage. Instead of paying for the extra miles upfront, they rolled what I owed into the monthly lease payment--which was nice. However, they also said my car had gone down in value by $4k, even though the price was much higher online (Kelly's Blue Book, CarFax, etc.) I understand that they must turn a profit, but this felt like they were just making money off of me in every possible way: the high monthly payment, the down payment, and the negative equity. I used to be in awe of the service I received at this dealership, so I'm very sad to see that they haven't been able to live up to those standards. My salesperson was great--but overwhelmed. Not their fault, but the manager's for under-staffing the dealership on a busy weekend. I just wish there was a little more leniency for loyal and returning customers who have never missed payments. More

Outstanding Service Curt is always very helpful and kept me up to date with what was going with my car. Always enjoy working with Curt and the entire staff. Curt is always very helpful and kept me up to date with what was going with my car. Always enjoy working with Curt and the entire staff. More

Loyal customers shouldn’t pay overage mileage Never told about this fee, jake filemon said nothing at all about it during or at final paper signing. Tried to talk to his boss nick Lorenzo. No Never told about this fee, jake filemon said nothing at all about it during or at final paper signing. Tried to talk to his boss nick Lorenzo. No reply!! Nice More

Great. Efficient. Professional As always, greeting, order, service and checkout all great. When I stepped out of waiting area, I received service updates. Wendy provided exceptional As always, greeting, order, service and checkout all great. When I stepped out of waiting area, I received service updates. Wendy provided exceptional service and is very professional. More

Outstanding Giovanni Izzo did an outstanding job finding me the exact SUV I wanted and making the deal happen. He worked hard to make sure that I had all the thin Giovanni Izzo did an outstanding job finding me the exact SUV I wanted and making the deal happen. He worked hard to make sure that I had all the things I wanted before I left the dealership. More

Excellent Customer Service Appointment was fast and efficient. Staff is very helpful and knowledgeable. I always go to Ganley Honda when my car needs serviced. I know they will Appointment was fast and efficient. Staff is very helpful and knowledgeable. I always go to Ganley Honda when my car needs serviced. I know they will take good care of my vehicle. More

Outstanding process As always, greeting, order, service and checkout all great. When I stepped out of waiting area, I received service updates via texts from James. Than As always, greeting, order, service and checkout all great. When I stepped out of waiting area, I received service updates via texts from James. Thanks. More