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Ken Ganley Honda North Olmstead
North Olmsted, OH
4,004 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,004 reviews
May 26, 2019
Great Sales Team Horrible Management We had an excellent saleswoman (Karen) who did everything she could to find a solution, however the manager that was on duty at the time was very rude We had an excellent saleswoman (Karen) who did everything she could to find a solution, however the manager that was on duty at the time was very rude, unprofessional, and it was obvious he considered us a waste of his time. Our vehicle we were trying to trade-in had a sticker on the door with a different vin number than the hood (news to us as well) and rather than check both vin numbers, he only used the doors number to justify classifying our car as a junk car and offering us next to nothing for the trade. When i realized that they only checked the door and not the hood, I went to them to ask if they had checked the other and his response was "I already knew it was not worth the effort." It's a shame such a great sales staff is lead by such a poor and unprofessional manager. More
by fouts
Employees Worked With
Ron Hazelton, Karen Lotts
May 25, 2019
Always courteous Still happy to take my '14 Honda Odyssey to Ganley. The waiting room is clean and comfortable. The service staff are straight forward and honest. M Still happy to take my '14 Honda Odyssey to Ganley. The waiting room is clean and comfortable. The service staff are straight forward and honest. My only complaint is they seemed to be short staffed and I waited 10+ minutes to speak with a Service Admin. Everyone was busy. More
by MMCAWLEY
Verified CustomerEmployees Worked With
James Zappitelli
May 23, 2019
Service was prompt, and seemed to be efficient. The service tech was available as soon as I arrived for my appointment, and the job was completed in less time than I had anticipated. The customer l The service tech was available as soon as I arrived for my appointment, and the job was completed in less time than I had anticipated. The customer lounge provides a pleasant place to wait--and coffee and cookies, too! I still need the Vehicle Emission Recall Proof of Correction certificate--I forgot to ask for that yesterday. Hopefully either Haden or Curt will send that to ;me soon. More
by Joan
Employees Worked With
Curt Frate
May 23, 2019
Bought my 1st car! Jeff Nowak is the best! He is very honest and open and not very pushy. He is very helpful and he has a good vibrant personality! Jeff Nowak is the best! He is very honest and open and not very pushy. He is very helpful and he has a good vibrant personality! More
by BOBSYJOSE
Employees Worked With
Brian Walls, Jeff Nowak
May 22, 2019
Excellent service Service is always top notch. Wendy, the woman who waited on me is always courteous and patient. She explains things very clearly and is very honest. T Service is always top notch. Wendy, the woman who waited on me is always courteous and patient. She explains things very clearly and is very honest. The facilities are very clean and orderly. More
by Diebenkorn
Employees Worked With
Wendy Fees
May 21, 2019
Ganley Jeff is always a real pleasure to work with. Very knowledgeable and doesn't mind going above and beyond for his customer. Keep up the good work. Jeff is always a real pleasure to work with. Very knowledgeable and doesn't mind going above and beyond for his customer. Keep up the good work. More
by ganleyreview
Employees Worked With
Nick Lorenzo, Peter Kash, Jeff Nowak
May 21, 2019
Deceitful...Dishonest Purchasing your first car ever came with a huge life lesson; obtain outside financing. Spending more than three hours at a dealership while they play Purchasing your first car ever came with a huge life lesson; obtain outside financing. Spending more than three hours at a dealership while they play the game of how much can you afford to pay per month instead of discussing financing percentages, the outcome of your financing options and then, charging you for a bumper-to-bumper protection plan of almost $3,000 WITHOUT ever discussing it with you, just sneaking it in your loan paperwork is just the most dishonest, ridiculous way of doing business. We will never purchase another vehicle from your dealership. The protection plan that you said we had to have was never required by the loan company; they have their own protection plan products. You quickly refunded that plan money after I called everyday for three days trying to get the charges reversed. The process was exhausting and when you aren't familiar with car purchasing, maybe if you just spent some extra time educating instead of screwing, you may have gained a life long customer instead of an enemy who will never refer a Honda purchasing person to your dealership. More
by Never Again!!!
Employees Worked With
Peter Kash, Dave Runser, Brian Walls, Patrick Kanieski
May 21, 2019
Supper I want to thank Curt for all his help,and keeping me informed about what was going on with my car. He was very understanding with my needs. Thank you I want to thank Curt for all his help,and keeping me informed about what was going on with my car. He was very understanding with my needs. Thank you Curt More
by MIGUELBIGIO
Employees Worked With
Brian Walls, Curt Frate
May 17, 2019
Ganley Honda is Great! My family has driven Accords, Civics, and CR-Vs and as a result have made trips to a number of Cleveland area Honda dealerships. By far Ganley Honda My family has driven Accords, Civics, and CR-Vs and as a result have made trips to a number of Cleveland area Honda dealerships. By far Ganley Honda has provided the best experience out of all of them. Please acknowledge Michael for his friendly and personable service. More
by KOLIHAKEN
Employees Worked With
Michael Landino
May 16, 2019
Wonderful Considerate, timely, friendly, helpful, James made everything great and Hayden helped me get back to my regularly scheduled day. Awesome service, as a Considerate, timely, friendly, helpful, James made everything great and Hayden helped me get back to my regularly scheduled day. Awesome service, as always! :) I even learned a new feature I didn’t know my car had More
by KPJUNIOR
Employees Worked With
Hayden, James Zappitelli
