Ken Ganley Honda North Olmstead
North Olmsted, OH
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Jacob W. He was very helpful when I first called. He answered all my questions. It was quick to respond to my offer. I enjoyed my experience. would recommend He was very helpful when I first called. He answered all my questions. It was quick to respond to my offer. I enjoyed my experience. would recommend to anyone that asks. More
Great customer service and experience. No high-pressure sale. Was able to take time to review options and make a decision. I did not feel trapped! No high-pressure sale. Was able to take time to review options and make a decision. I did not feel trapped! More
Buyer Beware of off brand used vehicle purchases from Ganley. Salesman shared and boasted the great warranty transfer of a 2020 Hyundai with confirmation by manager through Carfax. Upon finalizing the de Ganley. Salesman shared and boasted the great warranty transfer of a 2020 Hyundai with confirmation by manager through Carfax. Upon finalizing the deal with all the paperwork the finance person claimed the was NO transferable Hyundai manufacturer warranty. All I would get would be a 3 month dealer warranty. She then proceeded to try to sell me an overpriced and unnecessary extended warranty to add 1000's to cost. This turned into a 2 hour debate/argument. I left the dealership and did my own research the next day with Hyundai to learn than indeed I was entitled to remainder of a Hyundai warranty. Basically Ganley Honda has no clue on the warranty available on off brand vehicles or they are just trying to sell an unnecessary extended warranty to compensate on a negotiated sale price of car. Buyer Beware!!! More
Jacob is outstanding. High energy, Pleasant and kind. Mike was great. Great buying experience. We will highly recommend High energy, Pleasant and kind. Mike was great. Great buying experience. We will highly recommend More
One of the best dealerships I've had the pleasure of working with. Ed, James and Wendy in the service department go out of their way to make you feel welcome and appreciated. I've had nothing but posi working with. Ed, James and Wendy in the service department go out of their way to make you feel welcome and appreciated. I've had nothing but positive experiences at Ganley Honda North Olmsted from the time I purchased my Accord and at every service visit after......Highly recommend this dealership if you're looking to purchase a new Honda or just need service...... More
First off let me say the one star is for the service department. Sales is outstanding always four stars plus. But I have brought my 2020 HRV in twice because the heat takes over an hour to get warm. I e department. Sales is outstanding always four stars plus. But I have brought my 2020 HRV in twice because the heat takes over an hour to get warm. I explain it to them and both times they just take the temperature of the air blowing and say it is warm enough. I keep explaining it takes over an hour and but they do not check anything other than the air temp. The most recent visit I was there less than 30 minutes which tells me they did not check any other possible problems. But instead they told me it can be normal to take a bit of time to warm up. I said not an hour. They ask what type of vehicle am I comparing to that warms up so fast. I say this vehicle up until recently. I am then told I can take it to another dealer. Yes they actually told me to have someone else fix it! So I did. I took it to another dealer. They kept the car overnight to let it get cold and then tested to see how long it took to get warm. Then checked everything related to the heating system, instead of just checking the temp of the air like Ganley fixated on just to get me out quickly . And sure enough found the problem and fixed it. I am a loyal Ganley customer but this left me very disappointed. I will continue to buy from Ganley but I will no longer trust them for my service needs. More
This is the second car I obtained through Ken Ganley Honda; one lease, and now one purchase. Tiffany Kruzer is terrific to work with, and the rest of the staff are amazing as well. Honda; one lease, and now one purchase. Tiffany Kruzer is terrific to work with, and the rest of the staff are amazing as well. More
The BEST Salesperson ever. At a time when cars are difficult to locate, Tiffany did it within just a few weeks! Knowledgeable, friendly and thoughtful all at the same time. At a time when cars are difficult to locate, Tiffany did it within just a few weeks! Knowledgeable, friendly and thoughtful all at the same time. More