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Ken Ganley Honda North Olmstead
North Olmsted, OH
3,951 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 01, 2025
Van had multiple problems when we got it home. The side mirrors would go down to the ground while driving and I would be trying to change lanes without being able to see if I could. Mirrors would The side mirrors would go down to the ground while driving and I would be trying to change lanes without being able to see if I could. Mirrors would not stay in place anfter trying a trick I found on the internet. After taking it for service, the man brushed me off and said it wasn’t doing it while he drove it. They drove less than a mile (mileage on paperwork was the same before and after service) to see if it happened and sent me out the door saying I would have to leave it there for 3 days if I want them to try it again. I left after being dismissed and told “if it wasn’t under warranty and I had to pay to replace a part without knowing which of 3 possibilities would fix it, you wouldn’t do it. He said they can’t keep trying one of 3 possible solutions because that’s too expensive”. I left angry and upset that I had a brand new, yet unsafe vehicle to drive my grandbabies in. I took it to Middleburg Hts Honda and they said it was just a setting on the key fab and it was fixed in 5 minutes. Also, the pinch sensor (rubber moldings)that go between the side doors were not working. They put new ones on and one came off and was hanging 2 days later. Although my husband got a decent price, I would never recommend this dealership to anyone. More
by Hnmom54
Employees Worked With
Michael Landino
December 29, 2024
My husband and I had a great experience buying our Honda Pilot at Ken Ganley Honda. Andrew Wenner was our salesman. He was very knowledgeable, answered all of our questions and kept our purchase within our Pilot at Ken Ganley Honda. Andrew Wenner was our salesman. He was very knowledgeable, answered all of our questions and kept our purchase within our budget. I would highly recommend him for your salesman. Everyone that we encountered there was very nice. More
by MJ
Employees Worked With
Andrew Wenner
December 12, 2024
Recall work was completed effectively and efficiently and timely. Service advisor was caring, polite and efficient also. Well done Ganley Honda. timely. Service advisor was caring, polite and efficient also. Well done Ganley Honda. More
by mkallc7
Employees Worked With
Mikayla in service
December 10, 2024
Super helpful car dealers and financial advisors. Would recommend to anyone looking for a new Honda! Matt Barney especially was wonderful to work with! Would recommend to anyone looking for a new Honda! Matt Barney especially was wonderful to work with! More
by Naomilinick
Employees Worked With
Matt Barney
