Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ken Ganley Honda North Olmstead
North Olmsted, OH
3,971 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 3,971 reviews
July 01, 2019
keeping Pilot going at 160k We took in our vehicle to get a scheduled oil change, as well as check on a small noise near the front wheel. Fortunately we were told the noise only We took in our vehicle to get a scheduled oil change, as well as check on a small noise near the front wheel. Fortunately we were told the noise only required a minor adjustment, but were also informed that our battery needed immediate replacement, as well as the worsening rear brakes needing replacement. Felt relieved that the wheel noise was not serious, but also felt the impact of other unplanned costly maintenance items. More
by TwoHondas
Verified CustomerEmployees Worked With
James Zappitelli
June 29, 2019
Outstanding as Usual. As always, and consistent... service and communication was great. Thank you James and Michael. The technician, the person I spoke with in the service As always, and consistent... service and communication was great. Thank you James and Michael. The technician, the person I spoke with in the service department, twice. Also the car porter was johnny on the spot. As soon as I pulled in he approached me and asked me if I was there to pick up... very attentive. I will very likely buy my next Honda at your location and look forward to more great service. Thanks fellas! Jeff More
by ALTUS2001
Employees Worked With
The female that answered phone in service department was very nice... don't remember her name. Sorry!, James Zappitelli, Michael Landino
June 28, 2019
Great service We always take our cars (civic end CRV) to Ganley Honda north Olmsted. Have always had good experiences. Great customer service. Cars are both runni We always take our cars (civic end CRV) to Ganley Honda north Olmsted. Have always had good experiences. Great customer service. Cars are both running great. More
by khaws12
Employees Worked With
Ed Stein
June 28, 2019
Great Service I always receive great service when taking my car to Ganley Honda. James, Kurt and Ed are extremely professional and always address any questions that I always receive great service when taking my car to Ganley Honda. James, Kurt and Ed are extremely professional and always address any questions that I have. Thank you all!! More
by Btz2994
Employees Worked With
James Zappitelli, Ed Stein, Curt Frate
June 28, 2019
20000 mile service . All good. Also tried to help me get some surface scratches off the digital screen. Couldn't get them completely removed but much better now. . All good. Also tried to help me get some surface scratches off the digital screen. Couldn't get them completely removed but much better now. More
by JEFF.STANTON
Employees Worked With
Michael Landino
June 27, 2019
Giovanni explained everything to me of all my options Giovanni explained everything to me. Took a while since all I owned up to 2005 car. All new technology takes me a while and he took time to explain it Giovanni explained everything to me. Took a while since all I owned up to 2005 car. All new technology takes me a while and he took time to explain it all to me. Best customer service. More
by village6949
Employees Worked With
Brian Walls, Giovanni "Gio" Izzo
June 27, 2019
Standard service Pleasant, informed staff that answered my questions and provided me an optimal experience as a customer I would recommend to all. I will continue to g Pleasant, informed staff that answered my questions and provided me an optimal experience as a customer I would recommend to all. I will continue to get my Honda serviced here for the future. More
by OLIVERYOUNG804
Employees Worked With
James Zappitelli
June 27, 2019
Always a pleasure at Ganley Honda Had routine oil change/overall vehicle check. James Zappitelli is always professional, knowledgeable and friendly. Taken on time and out quickly. Had routine oil change/overall vehicle check. James Zappitelli is always professional, knowledgeable and friendly. Taken on time and out quickly. Even the service porter who greeted me and took my car was welcoming and pleasant. I have purchased 3 Hondas from this dealership over the past 20 years and I have never had a bad experience. Love this dealership. More
by gch
Employees Worked With
James Zappitelli
June 27, 2019
Great service A pleasure to work with - repair was timely, and I was updated frequently. I would definitely return to this location for service on my vehicle. A pleasure to work with - repair was timely, and I was updated frequently. I would definitely return to this location for service on my vehicle. More
by michaelandniki
Employees Worked With
Michael Landino
June 27, 2019
Friendly, great service Extremely friendly staff, came in for a safety recall. They were courteous, prompt, and fixed the issue in a very timely manner. The free car wash was Extremely friendly staff, came in for a safety recall. They were courteous, prompt, and fixed the issue in a very timely manner. The free car wash was an unexpected treat too. More
by CSEAL1984
Employees Worked With
Ed Stein, Michael Landino
