Ken Ganley Honda North Olmstead

2017 civic service Jim scheduled my appt and completely followed up with a reminder. Very courteous and professional. Provided courtesy car service (with an excellent dr Jim scheduled my appt and completely followed up with a reminder. Very courteous and professional. Provided courtesy car service (with an excellent driver, can’t remember his name). Took me back to work upon drop-off of my car. Then when car wasn’t ready gave me a ride home and pick-up when service was complete. Jim explained the car repair took longer than expected, but I was never inconvenienced. Car was washed and work was explained. Definitely a good experience as was the sale of the 4 civics I have leased with Ganley. I believe you have a top notch dealership More

20000 maintenance Great service and friendly and helpful . James offered to drive me to the mall so I could Walk around while waiting for the 2 hour appt. Great service and friendly and helpful . James offered to drive me to the mall so I could Walk around while waiting for the 2 hour appt. More

Stress free! I made an appointment and it was confirmed right away. We arrived on schedule and James Zappitelli processed my van for service. He got us in and out I made an appointment and it was confirmed right away. We arrived on schedule and James Zappitelli processed my van for service. He got us in and out in the time he predicted. More

Excellent Service Dropped my car off for a scheduled Oil and Brake fluid change, as well as a tire rotation. Dropped it off at 10am and was told it would be about 1.5 Dropped my car off for a scheduled Oil and Brake fluid change, as well as a tire rotation. Dropped it off at 10am and was told it would be about 1.5 hours. Sure enough, 11:35am I got a message that my car was ready to go! James was very friendly and explained everything that was going to happen with my car very well. More

Excellent service Very professional, Very helpful to assist me when I had my problem, Did follow up. He has always been great when I have dealt with Mike in the past to Very professional, Very helpful to assist me when I had my problem, Did follow up. He has always been great when I have dealt with Mike in the past too More

Average Service Good customer service, yet I was back in another dealership a week later due to Ganley forgetting to recalibrate the TPMS. This caused unnecessary ala Good customer service, yet I was back in another dealership a week later due to Ganley forgetting to recalibrate the TPMS. This caused unnecessary alarm, irritation, and simply a waste of time. More

First questionable experience Left my car for four hours. As soon as I left I knew something wasn’t right. The car drove differently than before I brought it in .... not on a goo Left my car for four hours. As soon as I left I knew something wasn’t right. The car drove differently than before I brought it in .... not on a good way. Took it back the next morning but had to schedule an appointment for next week. $700+ and I left with additional issues. After 25+ years of awesome service, this!!! More

Wendy helped me and she is always professional and very frie I always take my car to this dealership. I bought it from this dealership and they are the only ones who touch my car. The price I thought was too h I always take my car to this dealership. I bought it from this dealership and they are the only ones who touch my car. The price I thought was too high for a starter but I guess I can't do anything about that. More

Honda Civic Lease The sales associate who helped us with the lease of our Honda Civic was very personable, efficient, and a good listener. The lease deal that we obtain The sales associate who helped us with the lease of our Honda Civic was very personable, efficient, and a good listener. The lease deal that we obtained was adequate. More