Ken Ganley Honda North Olmstead

Great customer service From my first phone call to the dealership to signing the paperwork, the level of customer care was exceptional. Every staff member I worked with did From my first phone call to the dealership to signing the paperwork, the level of customer care was exceptional. Every staff member I worked with did their very best to ensure my experience was perfect. Thank you Adel and Michael for all your help, it was greatly appreciated. More

Attention to last detail was obvious. Wendy does a great Jo Ganley met my expectations. Time. Results promised. Attitude to service. All components were there. I've used Ganley for more than 10 years and h Ganley met my expectations. Time. Results promised. Attitude to service. All components were there. I've used Ganley for more than 10 years and have bought five vehicles. My sons have Hondas and they have been treated fairly as well. More

Went in for general maintenance- oil change I went in for an oil change and was told I needed new back breaks and rotors. Thank goodness the breaks and rotors were still under warranty. I aske I went in for an oil change and was told I needed new back breaks and rotors. Thank goodness the breaks and rotors were still under warranty. I asked wasn’t it odd that a car with around 27000 miles and less than 3 years old would need breaks and rotors already and I was told that the civic has been having issues with them rusting. I asked why they don’t let customers know and I was told they don’t need to let customers know unless of a recall. I guess you’re just hoping customers don’t find out until after the warranty expires. I wasn’t too happy, especially since I lease the car and you would think if there was an issue like that you would let people know. More

Polite and professional!! Rob is the best salesman that Ganley Honda has in North Olmsted. He was so polite and professional with our family. He made sure to get us the best de Rob is the best salesman that Ganley Honda has in North Olmsted. He was so polite and professional with our family. He made sure to get us the best deal for our Honda Civic. What a nice car and safe car for our child. Rob was so pleasant with our son as well, he made sure things were done in a timely matter so that our son wouldn’t get fussy. We will continue to use Rob for our car buying needs!!!!! More

unexpected visit, Wendy made sure short time, taken care of! Unexpected visit, " told to come in immediately, very filled schedule but, would be fitted in." Not a good time for this situation to take place due Unexpected visit, " told to come in immediately, very filled schedule but, would be fitted in." Not a good time for this situation to take place due to my Mom in the hospital being POA. It was informed ,"That there was no time period and all the other cars were gone for me to use." I was very uptight but, I went to the dealership to get my car cared for. With my prior 3 Honda's I've never experienced any problems except for the normal care. This is car is four months from when I've had it. I was going to give it a couple hours before I spoke about needing to get a car to get to the hospital. I dealt with Wendy Fees and I told her about my Mom but, nothing was said. An hour and 15 minutes later I was contacted by Wendy and informed, "that my car was ready." I was so pleased and took three deep breaths. I have ALWAYS been had magnificent treatment and service with the service department. With ALL the times dealing with Wendy, she know her job and customer service to be happy to have to come to the service department!!! More

Professional, helpful and curtious You were timely and polite for this regular service check. The work done was complete and done in a quality manner. Finally, your waiting room acc You were timely and polite for this regular service check. The work done was complete and done in a quality manner. Finally, your waiting room accommodations made for a pleasant wait. More

High value; learned a lot. Very good handle on Pilot vs Passport's features and benefits - explained well - helped us figure out what trim level we needed which was mush appreci Very good handle on Pilot vs Passport's features and benefits - explained well - helped us figure out what trim level we needed which was mush appreciated. Excellent plan to learn vehicle functionality including follow up plan if needed. More

Outstanding Bought the Ridgeline from Giovanni Izzo. He is a great salesman. Worked hard to get everything I wanted in my new truck. Took the time to go over ever Bought the Ridgeline from Giovanni Izzo. He is a great salesman. Worked hard to get everything I wanted in my new truck. Took the time to go over everything with me. Answered all of my questions. Brian in finance was great. He had all the paperwork together and was on top of everything. This was a very smooth process. More

Honda service I have been to Ganley Honda with eight cars I believe we all bought from Ganley new Wendy as always takes very good care of us gets The car in and wh I have been to Ganley Honda with eight cars I believe we all bought from Ganley new Wendy as always takes very good care of us gets The car in and when we pick it up it is ready to go washed and fixed she is very good at what she does More

It was great. Thanks. James Z Had the car in for an inspection, as I do a lot of driving for my job. Jmaes and the team, check my car at from end to end, and highlighted issues th Had the car in for an inspection, as I do a lot of driving for my job. Jmaes and the team, check my car at from end to end, and highlighted issues that were cosmetic in nature of really safety concerns. Found my braes were dangerously in need of service and tok care of me quickly and effciently. Great attitude and very focused on quality customer service. well done!! More