Ken Ganley Honda North Olmstead

Streamlined and comfortable We were looking to purchase two vehicles and found what we needed. We test drove both vehicles and were satisfied with the experience. The team was ab We were looking to purchase two vehicles and found what we needed. We test drove both vehicles and were satisfied with the experience. The team was able to guide us through the purchasing process in a reasonable amount of time. Nice showroom, professional staff, variety of inventory selection, and break room stocked with refreshments made the process streamlined and comfortable. More

Easy transaction Jeff Nowak was great! Although we had a good idea what we wanted before contacting Ganley, Jeff worked with us to get us the CR-V we wanted at a price Jeff Nowak was great! Although we had a good idea what we wanted before contacting Ganley, Jeff worked with us to get us the CR-V we wanted at a price we felt was very fair. He is personable, eager to help, and knowledgeable about the vehicles he sells. I would not hesitate to send friends and family to Ganley Honda, and to see Jeff! More

Quick service I had stopped in just to get my car washed but then realized it was time for an oil change and tire rotation. Despite it being a busy Saturday, someh I had stopped in just to get my car washed but then realized it was time for an oil change and tire rotation. Despite it being a busy Saturday, somehow Wendy was able to get me in and out the door within about an hour, even without an appointment. The service is always excellent and the staff very courteous and friendly. More

Customer Service I have always had great customer service at Ganley Honda. All service reps are courtesy, especially Michael who I have dealt with on my last few serv I have always had great customer service at Ganley Honda. All service reps are courtesy, especially Michael who I have dealt with on my last few service visits. He has followed up with a call to make sure my visit has gone well. More

Ganley Service Service was great. Car was immediately taken, customer is comfortable and car was ready sooner than expected. Plus a car wash is always given after Service was great. Car was immediately taken, customer is comfortable and car was ready sooner than expected. Plus a car wash is always given after each service. More

Very quick and considerate Wendy cared whether I was left out in the cold with no working heater fan and squeezed me in on a busy Saturday. I did not have to wait long for the s Wendy cared whether I was left out in the cold with no working heater fan and squeezed me in on a busy Saturday. I did not have to wait long for the service to be performed even then! More

Awesome Curt was amazing following up on my service letting me know how long it’ll be and updateing me as they were working on my car! Everyone was very nice. Curt was amazing following up on my service letting me know how long it’ll be and updateing me as they were working on my car! Everyone was very nice. The cookies and the coffee is amazing! Highly recommend coming here to get your service done! Thanks again Ganley Honda and curt for your assistance! More

pleasant and comfortable They are very nice to answer the question and find a way to meet our criteria and fiance. the attitude of the salesperson was excellent and friendly They are very nice to answer the question and find a way to meet our criteria and fiance. the attitude of the salesperson was excellent and friendly and professional. More

Great experience! Many new and used car buying options, and a kind and friendly staff! Would definitely recommend to my friends and family. You should certainly check t Many new and used car buying options, and a kind and friendly staff! Would definitely recommend to my friends and family. You should certainly check them out! More

Excellent Car Buying Experience - Until We Got to Financing I had a fairly good idea of exactly what I wanted. I test drove a model that had more features - just in case I changed my mind. Tiah was an excelle I had a fairly good idea of exactly what I wanted. I test drove a model that had more features - just in case I changed my mind. Tiah was an excellent salesperson - friendly, not pushy, explained the features and what inventory was available. She thoroughly reviewed the information about the vehicle we chose. She brought out the service manager to talk with us - I am extremely pleased with the vehicle I purchased (without extra features) and would work with Tiah again. I have A+ credit - my issues with financing have NOTHING to do with not getting a loan. I did NOT appreciate the survey we were asked to fill out by financing before we could go back and meet with them - when we asked what it was, we were told it was to help Ganley to know what our needs were. It was really to prep the finance person to know what to try to hard sell us on for add-ons. There should be more explanation and up front information when Tim sticks an iPad in a customer's face and they are told to just answer the questions. I do not appreciate a hard sell on maintenance plans and other additional costs after I have declined. No should suffice - repeated NO should definitely suffice - not attempts at manipulations and "but, but, but". I also did not like not knowing what the percentage rate I was going to be offered was until the very last minute - because I could have found a lower rate than what Ganley finance found for me. I did find a lower rate two days later. I should have secured my own financing before I walked in - and just bought and walked. That's probably what I will do next time - because I would work with TIah again. More