Ken Ganley Honda North Olmstead

Awesome Curt was amazing following up on my service letting me know how long it’ll be and updateing me as they were working on my car! Everyone was very nice. Curt was amazing following up on my service letting me know how long it’ll be and updateing me as they were working on my car! Everyone was very nice. The cookies and the coffee is amazing! Highly recommend coming here to get your service done! Thanks again Ganley Honda and curt for your assistance! More

Ganley Service Service was great. Car was immediately taken, customer is comfortable and car was ready sooner than expected. Plus a car wash is always given after Service was great. Car was immediately taken, customer is comfortable and car was ready sooner than expected. Plus a car wash is always given after each service. More

Very quick and considerate Wendy cared whether I was left out in the cold with no working heater fan and squeezed me in on a busy Saturday. I did not have to wait long for the s Wendy cared whether I was left out in the cold with no working heater fan and squeezed me in on a busy Saturday. I did not have to wait long for the service to be performed even then! More

pleasant and comfortable They are very nice to answer the question and find a way to meet our criteria and fiance. the attitude of the salesperson was excellent and friendly They are very nice to answer the question and find a way to meet our criteria and fiance. the attitude of the salesperson was excellent and friendly and professional. More

Great experience! Many new and used car buying options, and a kind and friendly staff! Would definitely recommend to my friends and family. You should certainly check t Many new and used car buying options, and a kind and friendly staff! Would definitely recommend to my friends and family. You should certainly check them out! More

Excellent Car Buying Experience - Until We Got to Financing I had a fairly good idea of exactly what I wanted. I test drove a model that had more features - just in case I changed my mind. Tiah was an excelle I had a fairly good idea of exactly what I wanted. I test drove a model that had more features - just in case I changed my mind. Tiah was an excellent salesperson - friendly, not pushy, explained the features and what inventory was available. She thoroughly reviewed the information about the vehicle we chose. She brought out the service manager to talk with us - I am extremely pleased with the vehicle I purchased (without extra features) and would work with Tiah again. I have A+ credit - my issues with financing have NOTHING to do with not getting a loan. I did NOT appreciate the survey we were asked to fill out by financing before we could go back and meet with them - when we asked what it was, we were told it was to help Ganley to know what our needs were. It was really to prep the finance person to know what to try to hard sell us on for add-ons. There should be more explanation and up front information when Tim sticks an iPad in a customer's face and they are told to just answer the questions. I do not appreciate a hard sell on maintenance plans and other additional costs after I have declined. No should suffice - repeated NO should definitely suffice - not attempts at manipulations and "but, but, but". I also did not like not knowing what the percentage rate I was going to be offered was until the very last minute - because I could have found a lower rate than what Ganley finance found for me. I did find a lower rate two days later. I should have secured my own financing before I walked in - and just bought and walked. That's probably what I will do next time - because I would work with TIah again. More

New vehicle purchase Rob made it easy. He understood our needs & wants. He was more than cooperative on meeting with us even on his day off. His personality was easy to Rob made it easy. He understood our needs & wants. He was more than cooperative on meeting with us even on his day off. His personality was easy to work with. More

Good BUT with some problems ..... see below. My service was completed on a timely basis and your service writer was good. BUT ..... after my service which included tire rotation, my TPMS light My service was completed on a timely basis and your service writer was good. BUT ..... after my service which included tire rotation, my TPMS light came on. I reset it and it shortly came on again. The next morning I checked my tire pressures with my very accurate gauge and found the pressures varied from 29.5 to 30.5 in my heated garage. They should have read at least 33 PSI. I inflated my tires to 33 PSI ..... which is what they should be ..... in my heated garage (62 degrees F) reset the TPMS and the light went out ..... and stayed out. I then stopped back a Ganley and discussed this with the service writer and suggested that he should look into the accuracy of the mechanics tire pressure gauge ..... he said he would More

n/a this time My service experience with The Honda service Department on November 13, 2019 At nine thirty a.m., was very professional and friendly. My service pers My service experience with The Honda service Department on November 13, 2019 At nine thirty a.m., was very professional and friendly. My service person: Wendy. More

I went to Ganley Honda to get my first leased car and Giovanni was very helpful in making sure I left with the car I wanted! He was great! Giovanni was very helpful in making sure I left with the car I wanted! He was great! More