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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,819 Reviews
Call Service Center (888) 433-2764

1,819 Reviews of Ken Ganley Ford Parma - Service Center

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June 18, 2023

Great job on my car great service treatment was excellent very timely done wood reacomed to others More

by jamesjewing1945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cj, Carlyle Franklin, Ken Pitman
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Jun 19, 2023 -

Ken Ganley Ford Parma responded

Thanks, James, for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

June 16, 2023

Completed quickly and correctly. Ordered a part for warranty. They took me home so I didn't have to sit there until it was finished. Overall, a great job. More

by Rbriggspalife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Pitman, C'ontae Prescott
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Jun 17, 2023 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 16, 2023

George was very polite and very helpful. Took care of me without any issues whatsoever. More

by natasha.lalla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2023 -

Ken Ganley Ford Parma responded

Thank you, Natasha, for the kind words for George and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

Jun 20, 2023 -

Ken Ganley Ford Parma responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

June 14, 2023

Very curtious and professional staff. Quick service , I even have my wife's GMC going there now More

by Elgreco801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin
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Jun 15, 2023 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford West. Carlyle and our team appreciate your business and hope to see you again soon!

June 14, 2023

Very pleased with service & attention to my needs highly recommend to friends & family and coworkers More

by chuckbrown40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2023 -

Ken Ganley Ford Parma responded

Thank you, Chuck! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

June 14, 2023

Service was great! I was kept informed with what was being done to my truck and when it would be ready. Been going for to Ganley for years and will continue to go. More

by efresch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin, Ken Pitman
Report | Print
Jun 14, 2023 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford West, we look forward to having you as a valued customer for many years to come!

June 14, 2023

Very pleased with service & attention to my needs highly recommend to friends & family and coworkers More

by chuckbrown40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2023 -

Ken Ganley Ford Parma responded

Chuck, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford West, we look forward to having you as a valued customer for many years to come!

June 13, 2023

Great group in the service area, and the showroom. I would recommend Ganley Ford without hesitation. More

by Bill Raglow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Taylor-Mitchell, Carlyle Franklin, Ken Pitman, C'ontae Prescott
Report | Print
Jun 14, 2023 -

Ken Ganley Ford Parma responded

Thank you for your business and this review, Bill. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Jun 15, 2023 -

Ken Ganley Ford Parma responded

Hi Bill, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford West! Thanks again for the recommendation, and have an amazing day!

June 13, 2023

Good service. From my experience they have been open and honest about repairs. Hopefully that remains true! More

by Adamnefd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Pitman
Report | Print
Jun 14, 2023 -

Ken Ganley Ford Parma responded

Thank you for your very kind review, Adam. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford West.

Jun 15, 2023 -

Ken Ganley Ford Parma responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 13, 2023

Service provided was fine. However, they do not provide details on tire tread or brake level for normal oil change. Their multi point inspection should list this. More

by Matthew.szep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
Report | Print
Jun 14, 2023 -

Ken Ganley Ford Parma responded

Thank you for your feedback, Matthew! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

Jun 15, 2023 -

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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