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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,814 Reviews
Call Service Center (888) 433-2764

1,814 Reviews of Ken Ganley Ford Parma - Service Center

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July 08, 2023

1ST CLASS CUSTOMER SERVICE AND SATISFACTION, FROM SETTING THE APPOINTMENT TO COMPLETING THE SAFETY RECALL THANK YOU OUTSTANDING KEN GANLEY FORD DEALERSHIP TEAM. More

by H. TOMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin, Ken Pitman
Report | Print
Jul 10, 2023 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

Jul 11, 2023 -

Ken Ganley Ford Parma responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ken Ganley Ford West. We are always more than happy to assist you if anything else comes up. Take care!

July 08, 2023

Professional, straightforward and prompt service. I received excellent communication and was kept up to date on all service. More

by niemeyert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin, Ken Pitman, C'ontae Prescott
Report | Print
Jul 10, 2023 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford West. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 05, 2023

I need 5k service and called service dept for an appt. ..I have a non-traditional work schedule, but as usual Ganley Ford worked with me and I was in/out with great service as always...Thanks Ganley Ford W More

by m.scottsr.64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Taylor-Mitchell, Carlyle Franklin
Report | Print
Jul 06, 2023 -

Ken Ganley Ford Parma responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

July 05, 2023

I need 5k service and called service dept for an appt. ..I have a non-traditional work schedule, but as usual Ganley Ford worked with me and I was in/out with great service as always...Thanks Ganley Ford W More

by m.scottsr.64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Taylor-Mitchell, Carlyle Franklin
Report | Print
Jul 06, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 05, 2023

Great Service and punctual, but I thought. I would be getting Free oil change with the extended service warrint More

by D r o t h 1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Pitman
Report | Print
Jul 06, 2023 -

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Jul 06, 2023 -

D r o t h 1 responded

Answer question above does the extended service have any services with it. David M Rothhaas 2022 Ford escape

Jul 12, 2023 -

Ken Ganley Ford Parma responded

Hi David, to answer your question, no the extended service warranty does not include free oil changes. If you need us to provide you with another copy of what the warranty does include, please reply here OR email our Customer Relations Manager at JWheatley@GanleyAuto.com thanks!

July 04, 2023

Ford Ganley was quick with the oil change. The service man was very pleasant and courteous. More

by 1962linda.rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the service man, Carlyle Franklin
Report | Print
Jul 04, 2023 -

Ken Ganley Ford Parma responded

Linda, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 04, 2023

Fast and efficient. Nice selection of used cars. Clean and ready to go! The car we purchased had a full gas tank! We found a couple of scratches and they had us call our More

by bridgit
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2023 -

Ken Ganley Ford Parma responded

Bridgit, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Jul 06, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 03, 2023

Great quality service and knowledgeable people who show that they care and informative with what matters 👀😃✅ More

by KEOSONIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All service personnel at Ganley West Ford , Carlyle Franklin, Ken Pitman
Report | Print
Jul 04, 2023 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Jul 05, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

July 03, 2023

The service was great. The service personnel gave me heads up on my vehicle My car now drives good again. He was very helpful Thanks More

by CLIFFORDBLEVINS56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin, C'ontae Prescott
Report | Print
Jul 04, 2023 -

Ken Ganley Ford Parma responded

Thank you, Clifford, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

Jul 05, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

July 01, 2023

Cj and Nick was awesome . Would send everyone to the dealership. Keep doing everything you do. More

by Overman_danny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin
Report | Print
Jul 04, 2023 -

Ken Ganley Ford Parma responded

Thank you so much, Danny, for your kind word for CJ and Nick, and for taking the time to leave us this wonderful feedback!

Jul 05, 2023 -

Ken Ganley Ford Parma responded

HI, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford West! We hope you have a great day!

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