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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,814 Reviews
Call Service Center (888) 433-2764

1,814 Reviews of Ken Ganley Ford Parma - Service Center

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July 14, 2023

Recommended a $10,00 electric motor replacement. Electrical problem fixed by another dealer for $700. More

by bqprior
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mechanic #8836, C'ontae Prescott
Report | Print
Jul 15, 2023 -

Ken Ganley Ford Parma responded

Our service manager C’Ontae is reaching out to you to resolve this. If you have any further questions, please contact our Customer Relations Manager at JWheatley@GanleyAuto.com thanks!

Jul 17, 2023 -

Ken Ganley Ford Parma responded

Our service manager C’Ontae is reaching out to you to resolve this. If you have any further questions, please contact our Customer Relations Manager at JWheatley@GanleyAuto.com thanks!

July 14, 2023

Friendly and professional staff, but I don’t think it should’ve take two hours for an oil change and tire rotation. Especially since they knew I was waiting there for the vehicle. More

by JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin
Report | Print
Jul 15, 2023 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. While we're glad to hear that our team provided you with good customer service, we do apologize for the long wait. If there is anything we can assist you with in the future, please let us know.

Jul 17, 2023 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. While we're glad to hear that our team provided you with good customer service, we do apologize for the long wait. If there is anything we can assist you with in the future, please let us know.

July 13, 2023

Service was performed in a timely manner and I was contacted fo any additional work with cost involved. More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Pitman
Report | Print
Jul 14, 2023 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford West, Don, we look forward to having you as a valued customer for many years to come!

Jul 19, 2023 -

Ken Ganley Ford Parma responded

Hello Don, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

July 13, 2023

Everyone very friendly and informative. I recommend highly. I will be taking my truck back for service again. More

by MARYANELLI1129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zaharia
Report | Print
Jul 14, 2023 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford West.

Jul 19, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

July 13, 2023

Everyone is friendly and helpful. The gentleman that helped me check in my vehicle was terrific. It was my 1st time for service there and not sure where to go. He showed me the waitin More

by Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Debbie, and we look forward to working with you again.

July 12, 2023

Very professional and were very through in explaining the issues with my vehicle and kept me up to date. More

by bbunevich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zaharia
Report | Print
Jul 12, 2023 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

July 12, 2023

We were visiting from Colorado and called before we came bc we had a service alert open accelerating and our home delearship was backed up. The staff was excellent at accommodating us . Everything was pro More

by Sarahkmccartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin, Ken Pitman
Report | Print
Jul 12, 2023 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

July 11, 2023

I’ve been going here for years and the customer service has always been great. More

by sponge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin, Ken Pitman, C'ontae Prescott, John Zaharia
Report | Print
Jul 11, 2023 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

July 09, 2023

Their service department is by far the best . Everyone is friendly and they let you know exactly what wrong with your vehicle. More

by KT.SON.970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin
Report | Print
Jul 10, 2023 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

Jul 12, 2023 -

Ken Ganley Ford Parma responded

Hello, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

Jul 12, 2023 -

Ken Ganley Ford Parma responded

Hello, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

July 09, 2023

Very good service I like how they diagnose my car told me everything including my recall on vehicle More

by michellehunter617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin
Report | Print
Jul 10, 2023 -

Ken Ganley Ford Parma responded

Michelle, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Jul 12, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

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