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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,814 Reviews
Call Service Center (888) 433-2764

1,814 Reviews of Ken Ganley Ford Parma - Service Center

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July 18, 2023

Ganley Ford West is the place to take your car for service and/or repair. They always do the best job and keep you in the loop. Haven't thought about going anywhere else in years! More

by InNeedOfGreatCar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2023 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford West, we look forward to having you as a valued customer for many years to come!

July 18, 2023

Employees are always polite and professional when I come to service my F150. I trust the work of the technicians. More

by Jlitchney7071
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin, Ken Pitman
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Jul 18, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that our technicians continue to meet your needs! Please let us know if there's anything else we can do to improve your experience in the future.

July 17, 2023

Very nice and good service I like it. Thanks you so much keep it up More

by mongermonjil62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Zaharia
Report | Print
Jul 18, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Jul 20, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 17, 2023

Bad service. I was not happy with the service. I will not recommend you at all. More

by Mohammad M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Pitman
Report | Print
Jul 17, 2023 -

Ken Ganley Ford Parma responded

Hi Mohammad, we are sorry to hear that you feel unhappy following your visit to our service center. Our manager John K. called you and left a voicemail. Can you please call him back at your earliest convenience so he can help address your concerns & get them resolved ASAP. Thanks! John K. #330-745-9081

Jul 20, 2023 -

Ken Ganley Ford Parma responded

Hi Mohammad, we are sorry to hear that you feel unhappy following your visit to our service center. Our manager John K. called you and left a voicemail. Can you please call him back at your earliest convenience so he can help address your concerns & get them resolved ASAP. Thanks! John K. #330-745-9081

July 17, 2023

They were all very helpful and professional. They fixed the issue quickly and kept be updated. More

by jennajam24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : There was a woman there as well., Carlyle Franklin, Ken Pitman, C'ontae Prescott, John Zaharia
Report | Print
Jul 18, 2023 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

Jul 20, 2023 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

July 17, 2023

I’ve been taking my cars into Ford Ganley service for years. They always do a great job for me. More

by TMMGTH4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2023 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

Jul 20, 2023 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

July 15, 2023

Great experience! They even took the time to wash my truck! Jeromy and Shawn are awesome in the detail department!!! More

by HEYUBEAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeromy and Shawn in the Detailing Dept, Carlyle Franklin
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Jul 15, 2023 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford West, we look forward to having you as a valued customer for many years to come!

July 15, 2023

I worked with Ken and he was very nice and helpful throughout my experience at this location! More

by rachel
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Pitman
Report | Print
Jul 17, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Jul 17, 2023 -

Ken Ganley Ford Parma responded

Hi Rachel, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 15, 2023

They were very helpful with my situation. Was honest about the cost of things to be repaired & gave me different ideas for the best cost option. More

by Sherry Cassily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2023 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford West.

Jul 17, 2023 -

Ken Ganley Ford Parma responded

Hi Sherry, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 14, 2023

The dealership was friendly, transparent and quick with fixing my issue. I’d highly recommend to anyone More

by danmurph3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
C'ontae Prescott, John Zaharia
Report | Print
Jul 15, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Jul 17, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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