Ken Ganley Ford Parma - Service Center

Love the service department. They care about their customers. Always fast and explain everything about what was done. Kudos to Ganley service! They care about their customers. Always fast and explain everything about what was done. Kudos to Ganley service! More

Friendly, fast great customer service. I've been a customer for 20+ years, and have gotten my last three vehicles her I've been a customer for 20+ years, and have gotten my last three vehicles her More

Brought my car in for an oil change. John was very helpful and made a copy of my maintenance plan document so the service department would have it for future appointments. Oil change John was very helpful and made a copy of my maintenance plan document so the service department would have it for future appointments. Oil change was done fast and completed at the time estimate given. More

Service department is fantastic the sales team what is it exceptionally good they help me find a truck and delivered it like real pros exceptionally good they help me find a truck and delivered it like real pros More

They tried selling me things I didn't need. They told me I need a tie rod, I just replaced that less than 6 months ago. I took it back to the place that replaced it and they told me nothing wro They told me I need a tie rod, I just replaced that less than 6 months ago. I took it back to the place that replaced it and they told me nothing wrong with it. The dealership is known for selling things not needed. Also the service technician told my husband when he called a Service Manager would call (Sonny). So far no phone call. More

They had a beautiful truck that we liked. Pam worked with us so that we were able to get it. Pam worked with us so that we were able to get it. More

The guys were awesome! !! They went above and beyond to make sure I was happy and got everything I needed and wanted. I highly recommend them. !! They went above and beyond to make sure I was happy and got everything I needed and wanted. I highly recommend them. More

Service team was extremely polite and helpful. Answered all my questions and was a pleasure to interact with them. Answered all my questions and was a pleasure to interact with them. More

George diagnosed my vehicle& kept me informed on the work needed to be done. I didn't get the work done there at the facility but George was very helpful & courteous to me. needed to be done. I didn't get the work done there at the facility but George was very helpful & courteous to me. More

Service was adequate, after the service I felt like the information other shops provide wasn’t there. No data on tread depths, rotations, fluid checks even though they said they completed all of this information other shops provide wasn’t there. No data on tread depths, rotations, fluid checks even though they said they completed all of this More