Ken Ganley Ford Parma - Service Center

I came for a recall, and left without rear wiper arm,broke off in the car wash. arm,broke off in the car wash. More

Having repairs done at this facility was pretty cool. Although it took a bit of time to complete. They kept an open line of communication. Informed me on every step of the process. Although it took a bit of time to complete. They kept an open line of communication. Informed me on every step of the process. More

Cannot say enough about the quality of service I received! They were great from start to finish! it was easy to schedule, and I was able to use a loaner car, I was greeted immediately upon arrival received! They were great from start to finish! it was easy to schedule, and I was able to use a loaner car, I was greeted immediately upon arrival and George, that handled my car was extremely professional! Overall great service! More

I think that your service department needs some training on customer service . They need to keep the customer informed of what is going on Like when the tire they were ordering didn't come in or when the w on customer service . They need to keep the customer informed of what is going on Like when the tire they were ordering didn't come in or when the wrong one came or when the tire they ordered to replace one on the car was discontinued More

thank you for taking the time to speak with me about my car and the issues experienced car and the issues experienced More

Good to have a close by, taking up a number of cars there. And satisfied with everything they do. Take care. there. And satisfied with everything they do. Take care. More

This was my first service visit for my Bronco. I have a BMW and Audi. George’s help and service exceeded what I experience at the “luxury” brands. Congrats to the team. Keep up the great work. I have a BMW and Audi. George’s help and service exceeded what I experience at the “luxury” brands. Congrats to the team. Keep up the great work. More

I purchased a leased car from CJ in 2020 and because of her great customer service bought out my lease yesterday She goes out of her way to make me understand the best deal and help me through the entire p her great customer service bought out my lease yesterday She goes out of her way to make me understand the best deal and help me through the entire process Ganley is lucky to have her Any company is only as good as the people working for them Thanks Again CJ Sincerely Janet Slack More

Great hours for service, great accommodations if you have to wait, friendly service! Repair cost(s) is reasonable ,fast and reliable! to wait, friendly service! Repair cost(s) is reasonable ,fast and reliable! More

Love the service department. They care about their customers. Always fast and explain everything about what was done. Kudos to Ganley service! They care about their customers. Always fast and explain everything about what was done. Kudos to Ganley service! More