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Ken Ganley Ford Parma - Service Center
Cleveland, OH
1,811 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,811 Reviews of Ken Ganley Ford Parma - Service Center
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August 12, 2023
I drop my truck off, that fixed the problem within 45 mins. May come again. mins. May come again. More
by bowling.calvin
Verified CustomerEmployees Worked With
August 11, 2023
Very knowledgeable and good service. Nice people. Had a slight problem after picked up my car and the service dept took care of it pronto. Nice people. Had a slight problem after picked up my car and the service dept took care of it pronto. More
by marymullner
Employees Worked With
Ken Pitman
August 10, 2023
Very polite and excellent customer service. They explained about the part we needed and that it was covered under warranty but delayed. They explained about the part we needed and that it was covered under warranty but delayed. More
by kimberlyhallharriso
Employees Worked With
August 10, 2023
Service is always timely and staff is extremely professional and customer centric. I would recommend to others. professional and customer centric. I would recommend to others. More
by bwbillings1
Employees Worked With
August 07, 2023
Great service work, very dependable. Will answer any questions on a timely matter. Will continue using them. Will answer any questions on a timely matter. Will continue using them. More
by Blaird
Employees Worked With
August 07, 2023
Repairs not completed the first time. Lack of communication to inform customer. I have been a loyal customer for many many years and will purchase my new SUV elsewhere Lack of communication to inform customer. I have been a loyal customer for many many years and will purchase my new SUV elsewhere More
by Shorty
Employees Worked With
Unsure of reps name
August 06, 2023
I was very appreciative that they were able to get me in as quickly as they did for oil change and I rotate on my 2019 Edge, however I’ve been at this dealership many times and they always rotate the tires as quickly as they did for oil change and I rotate on my 2019 Edge, however I’ve been at this dealership many times and they always rotate the tires improperly and I think they should start doing them properly according to the owners manual and the service manual. They have ruined many sets of my tires and I think they should start doing it correctly! I was a Ganley employee for many years and I know that technicians don’t always do what they’re supposed to but that’s no excuse. More
by RICKJAN58
Employees Worked With
Not sure
August 06, 2023
I came for a recall, and left without rear wiper arm,broke off in the car wash. arm,broke off in the car wash. More
by barbies502000
Employees Worked With
August 06, 2023
Having repairs done at this facility was pretty cool. Although it took a bit of time to complete. They kept an open line of communication. Informed me on every step of the process. Although it took a bit of time to complete. They kept an open line of communication. Informed me on every step of the process. More
by 4legendarylogistics
