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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,562 Reviews
Call Service Center (888) 433-2764

1,562 Reviews of Ken Ganley Ford Parma - Service Center

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December 13, 2024

As always, great service from Alicia and her mechanic! ! Kept me informed, and is a pleasure to work with. More

by DGRAY3742
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2024 -

Ken Ganley Ford Parma responded

We are very happy to hear that Alicia and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 13, 2024

Great service very pleasant to work with repairs done timely and at a fair price More

by rkennat
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2024 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

December 13, 2024

Service was very good. Highly recommend the service dept. everything was quick easy. I rate them 5 stars. More

by BUBJO9934
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2024 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

December 13, 2024

Alicia provided superior customer service. I waited comfortably at the dealership with their complimentary hot beverage. My oil change, tire rotation and overall inspection was done swiftly. More

by SUSANRUCKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team, Susan. We're glad to hear we delivered such a great experience!

December 13, 2024

After being with BobGillinham for several years the jury is still out but so far so good. More

by tompav2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2024 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

Dec 15, 2024 -

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 13, 2024

We used Ganley Ford service for the first time and would rate them excellent. From my contact on the phone to the service technician that came to my home(and that was awesome). Courteous, prompt, and profes More

by bdittrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I believe my phone contact was Cortney and my technician was Tim. I’m sure have the records 5 star both of them.
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Dec 14, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Dec 15, 2024 -

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 13, 2024

Zero feedback on what may need attention. I have 65k on the car and have NEVER been told I need to change my air filters. Fortunately I am capable to change air filters and did both. If I More

by mhuston60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Asano
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Dec 15, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

December 13, 2024

I made an appointment, but when I showed up for the appointment they said I didn't have one. Then I was hungry after sitting for hours waiting for the work on my car, so I went to the vending machine. More

by MICHELEDYNIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Dec 20, 2024 -

Ken Ganley Ford Parma responded

Hi Michele, our service manager Jeremy Watson has called you a few times and left you a voicemail. We would love the opportunity to discuss this with you and try to make it right. Can you please call him back at your earliest convenience # 216-398-1300 thanks!

December 11, 2024

Excellent Fast accurate Dave was ably to get defective battery replaced too We’ll taken care of More

by D.NYPAVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

December 11, 2024

Service was phenomenal. Highly recommend the service department. Everything was quick and easy. Five stars all around. More

by Junito.li
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

Ken Ganley Ford Parma responded

Thank you, Junito! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

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