Ken Ganley Ford Parma - Service Center

Vehicle service performed in a timely manner Had vehicle serviced and it was performed in a timely manner. Took about an hour and that was including the car wash. serviced and it was performed in a timely manner. Took about an hour and that was including the car wash. More

Not satisfied with the way I got my car back. smelled like someone took a bath in a sewer and parked my car after they were finished smelled like someone took a bath in a sewer and parked my car after they were finished More

Doing the work well and treating the customer well are what customers expect. The work was awesome but we had some problems with the customer service side. They recognized the problem and corrected so f what customers expect. The work was awesome but we had some problems with the customer service side. They recognized the problem and corrected so far beyond any expectation I could have had! I highly recommend the service department(whom I had experience with). Mistakes can happen but how they get rectified is what a customer remembers. I was "blown away" satisfied with the outcome of my service experience. The repairs made the van like new again. I will be back. More

Everyone there was friendly and professional! They helped me as soon as I entered the showroom. Great experience! They helped me as soon as I entered the showroom. Great experience! More

Although the service department was very busy George kept me informed as to the timing for my repair me informed as to the timing for my repair More

I feel like I’m being lied to and ripped off. I keep having to fix the same problem and I’ve spent a fortune at this point. They either don’t know how to fix cars or they are straight up making I keep having to fix the same problem and I’ve spent a fortune at this point. They either don’t know how to fix cars or they are straight up making things up just to charge me for them. More

Very good service by serviceman and shuttle driver. Was checked in promptly with no waiting. Was checked in promptly with no waiting. More

They treated us very well. We appreciate all that Sonny did for us. He cares for his customers and it definitely shows We appreciate all that Sonny did for us. He cares for his customers and it definitely shows More

Have been going here for years, Customer service is always great! The staff is always friendly. Only wish you offered the VIP service like Liberty where they pick up and return your vehicle to your hom always great! The staff is always friendly. Only wish you offered the VIP service like Liberty where they pick up and return your vehicle to your home. More

I drop my truck off, that fixed the problem within 45 mins. May come again. mins. May come again. More