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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,810 Reviews
Call Service Center (888) 433-2764

1,810 Reviews of Ken Ganley Ford Parma - Service Center

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August 31, 2023

I was in, out and on with my life quickly, and the staff was super nice! More

by bradleyksouthard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin, Ken Pitman
Report | Print
Sep 01, 2023 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you, Bradley. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford West, we look forward to having you as a valued customer for many years to come!

Sep 05, 2023 -

Ken Ganley Ford Parma responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford West. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 30, 2023

Professional service, on time and reliable. Will not hesitate to return for future service or sales. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Pitman
Report | Print
Aug 31, 2023 -

Ken Ganley Ford Parma responded

Thank you so much, Joe, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford West to be a positive one. Please don't hesitate to reach out if you need anything else.

August 29, 2023

Everything went smooth and in a very timely matter Highly recommend service and my sales person Pam More

by Pak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam, Carlyle Franklin
Report | Print
Aug 29, 2023 -

Ken Ganley Ford Parma responded

Pak, Thank you for choosing Ken Ganley Ford West. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 28, 2023

Once my car was serviced it was serviced to perfection. Thank you team Ganley Ford More

by JYLY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Pitman
Report | Print
Aug 29, 2023 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Aug 31, 2023 -

Ken Ganley Ford Parma responded

Hi, thank you for taking the time to leave a review for us at Ken Ganley Ford West. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 28, 2023

every one helped get my truck in and back on the road as fast as possible . kept me informed about the the progress and how much it would be and when they would have it done. thanks to all. More

by thommullen691
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin, Ken Pitman
Report | Print
Aug 29, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford West to be a positive one. Please don't hesitate to reach out if you need anything else.

Aug 31, 2023 -

Ken Ganley Ford Parma responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ken Ganley Ford West. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 22, 2023

They were able to get my truck in and repaired in the time that was promised to me! More

by MILLSCW1548
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin
Report | Print
Aug 23, 2023 -

Ken Ganley Ford Parma responded

It's great to hear that Carlyle was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

August 21, 2023

service was very good on time and everyone i talked to was so nice and helpful. thank u More

by jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Pitman
Report | Print
Aug 21, 2023 -

Ken Ganley Ford Parma responded

Jim, Thanks for sharing about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

August 20, 2023

Paid for truck because I was told it was getting detailed and won't leave with out a 5 star inspection I know those rotors were sanded down not new as told and on paperwork and truck has problems oil pump ne More

by blackwidow69er
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlyle Franklin
Report | Print
Aug 24, 2023 -

Ken Ganley Ford Parma responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

August 20, 2023

I went to Ganley Ford to have work done on my Ford. There were a number of maintenance jobs that had to be done and while inspecting my car it was found that I needed to have my brakes replaced. Ken Pi More

by daniel6254
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
all the people who worked on my car, Ken Pitman
Report | Print
Aug 21, 2023 -

Ken Ganley Ford Parma responded

Thank you, Daniel! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

August 19, 2023

Good service ,on time appointments and nice, friendly employees.Clean service area and waiting area. More

by menace7374
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin, Ken Pitman
Report | Print
Aug 21, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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