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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,803 Reviews
Call Service Center (888) 433-2764

1,803 Reviews of Ken Ganley Ford Parma - Service Center

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November 08, 2023

Hassle free experience. I dropped off my car for regular maintenance and had it back in a few hours. The free car wash is appreciated. More

by Ronald Swanson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Report | Print
Nov 08, 2023 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you, Ronald. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford West, we look forward to having you as a valued customer for many years to come!

November 05, 2023

Friendly service. Took longer than expected, though. It's a shame they don't have coffee for waiting customers...$335 to replace a car key. Highway robbery. More

by kelly.oreilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
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Nov 06, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Kelly, feel free to contact us at your convenience.

October 29, 2023

Professional and responsive. The team serviced my vehicle with no issues or concerns. Thank you More

by michelle.powers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Report | Print
Oct 30, 2023 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford West, Michelle, we look forward to having you as one of our valued customers for many more years to come!

October 23, 2023

They had my part available and my car was ready at the time as promised More

by ME13DIDONNA88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Report | Print
Oct 23, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 16, 2023

Ganley always treats us well when we bring our vehicles in for scheduled maintenance. Everyone is friendly and helpful. More

by EDSELFROD93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : C.J. Overran, sales., Ken Pitman, Paul Asano
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Oct 17, 2023 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford West, we look forward to having you as a valued customer for many years to come!

Oct 18, 2023 -

Ken Ganley Ford Parma responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 11, 2023

The place to go for reliable and dependable service. This dealership is farther from home but preferred More

by Depedde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Pitman, Paul Asano
Report | Print
Oct 11, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford West to be a positive one. Please don't hesitate to reach out if you need anything else.

Oct 12, 2023 -

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

October 08, 2023

got everything completed on a timely manner, everything was explained before we consented to the purchase of the mtires. More

by ROBERT.THUNBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

Ken Ganley Ford Parma responded

Thanks, Robert, for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

October 05, 2023

My husband and purchased our vehicles from GFW back in 2012 and the service team has kept them running in tip-top shape ever since. I would recommend the dealership and service to friends. Plan to buy our More

by sue knoll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Pitman, Paul Asano
Report | Print
Oct 06, 2023 -

Ken Ganley Ford Parma responded

Hello, thank you; we appreciate your feedback! Thanks again for the recommendation, and have an amazing day!

October 04, 2023

Very courteous and the work was done on time. The purchased warranty was no problem. More

by roblaskowski0525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Report | Print
Oct 04, 2023 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Paul met your expectations. Thank you again for choosing Ken Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

October 03, 2023

Everything was great from arrival to service to departure. My service technician was informative and knowledgeable. John at the desk is an asset to the dealership. Austin in sales answered some que More

by Jbabich24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2023 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford West. Your feedback and rating mean a lot to us. We're glad John and Austin were able to help, and we hope to see you again!

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