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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,803 Reviews
Call Service Center (888) 433-2764

1,803 Reviews of Ken Ganley Ford Parma - Service Center

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December 05, 2023

Ganley really has it going on with me. They know my car better than I do!. Always get me in and out of there quickly. More

by InNeedOfGreatCar
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Hadgigeorgiou
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Dec 05, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 04, 2023

Lack of communication. Poor customer service Took over 5 months to get my car back was not offered a loaner also have shaking in the front of my car that wasn't there when More

by lakishawilson53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Hadgigeorgiou
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Hadgigeorgiou, Paul Asano
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Dec 05, 2023 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Dec 06, 2023 -

Ken Ganley Ford Parma responded

Hi Lakisha, we are sorry that your vehicle was in our service center for so long! As you know, the delay was due to the insurance company taking so long to give the approval to cover the service work, as well as their delay in getting us the payment. The repairs we did were on the rear part of the vehicle, but if you are now experiencing issues / noises in the front end, we would be happy to address those for you! Just call us at #216-941-9800 to make an appointment OR email our customer relations manager at JWheatley@GanleyAuto.com

December 03, 2023

1st class service! Always going out their way to make things happen and putting the customer 1st like family More

by coachjoe20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
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Dec 04, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford West to be a positive one. Please don't hesitate to reach out if you need anything else.

December 01, 2023

George was excellent, a night and day difference from my last year experience. He was friendly, efficient, informative, educated me on the car issues, gave realistic expectations, gave proper time frames an More

by Llorineal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2023 -

Ken Ganley Ford Parma responded

It's great to hear that George was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

November 28, 2023

Fit me in and fixed me up in a reasonable time. If I lived back in Cleveland they would be my mechanic . More

by arlette.63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Report | Print
Nov 28, 2023 -

Ken Ganley Ford Parma responded

Arlette, Thank you for your business and this review. We're happy to hear George, Paul, and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future.

November 28, 2023

Everyone was personable and respectful. Worked out a good deal for me. Overall a pleasant experience. More

by jaks123
Recommend Dealer
Yes
Employees Worked With
Bolaji
Report | Print
Nov 29, 2023 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford West. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 21, 2023

It was very good. I don't like the 2 percent charge if using a credit card. I paid cash. More

by billsunspot
Recommend Dealer
Yes
Employees Worked With
Paul Asano, Paul Asano
Report | Print
Nov 22, 2023 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

Nov 24, 2023 -

Ken Ganley Ford Parma responded

Hi, we really appreciate your feedback! Thank you, and have a fantastic day!

November 13, 2023

Very friendly. Also, I my antenna broke during a car wash and they replaced it. More

by LLRMOM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Report | Print
Nov 14, 2023 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 12, 2023

Was treated very well no complaints They explained the exact reason for why my vehicle had the service light on More

by MSNENA07
Recommend Dealer
Yes
Employees Worked With
Paul Asano, Paul Asano
Report | Print
Nov 13, 2023 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford West. Paul and our team appreciate your business and hope to see you again soon!

November 09, 2023

I always bring my car here for repairs and oil changes. I have always had good service. More

by SUZYFTZ
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Report | Print
Nov 10, 2023 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Paul met your expectations. Thank you for choosing Ken Ganley Ford West, we look forward to having you as a valued customer for many years to come!

Nov 11, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

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