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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,803 Reviews
Call Service Center (888) 433-2764

1,803 Reviews of Ken Ganley Ford Parma - Service Center

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February 28, 2024

2.5 hours to do a standard oil change and service. Dealer didn't check the tire PSI as all the TPMS sensors had different pressure. No complimentary car wash. More

by andysamuel18
Recommend Dealer
No
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Mar 02, 2024 -

Ken Ganley Ford Parma responded

Andy, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Mar 02, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

February 27, 2024

Ken Miller has always helped me with my car needs. He’s a fantastic asset More

by Cghanke1121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2024 -

Ken Ganley Ford Parma responded

Thank you for the kind words for Kenneth and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 25, 2024

Awesome Keep me posted. All friendly. Good to see Mike who sold me car Loved car was washed. All were engaging and listened to concerns More

by Deb Fath
Recommend Dealer
Yes
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Feb 26, 2024 -

Ken Ganley Ford Parma responded

Deb, Thank you! Mike and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

February 23, 2024

Excellent. Nice, timely, job well done. Good service. No problem. I will return in the future. More

by EDSELFROD93
Recommend Dealer
Yes
Employees Worked With
Mike and Ashley
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Feb 24, 2024 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

Feb 27, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 23, 2024

Great! My experience with Will was great! He was even able to give me a ride home today. I drop my vehicle off. More

by Brycem21
Recommend Dealer
Yes
Employees Worked With
Will Monske
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Feb 24, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Will here at here at Ken Ganley Ford Parma.

Feb 27, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 16, 2024

Fantastic service with a smile! They took us right on time and completed all the checks in plenty of time for me to drive to an interview! Thank you to all who helped. We will miss More

by Subaru Shwee Shwees
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Hadgigeorgiou
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Feb 16, 2024 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma!

February 09, 2024

The process was fast and simple. Very happy with service department That's all I have to say. More

by kblcwilliams
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Hadgigeorgiou
Report | Print
Feb 11, 2024 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Feb 12, 2024 -

Ken Ganley Ford Parma responded

Hi, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 07, 2024

They treated me a person They fixed my recall problem I would recommend service to other people More

by dawn.szczechowski29
Recommend Dealer
Yes
Employees Worked With
Salvatore Agosta
Report | Print
Feb 08, 2024 -

Ken Ganley Ford Parma responded

Dawn, Thank you for the kind words for our service department! We look forward to sharing your compliments with Salvatore and our team. Please don't hesitate to let us know if we can further assist.

February 03, 2024

The experience was good a little more communication would of been appreciated, but overall no complaints.. More

by Edwinvillafane713
Recommend Dealer
Yes
Employees Worked With
George
Report | Print
Feb 05, 2024 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments George and our team and don't hesitate to let us know if we can be of further assistance.

Feb 05, 2024 -

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

January 20, 2024

Best service department, highly efficient. Work performed on time and done properly. Always treated well. More

by EDSELFROD93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2024 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford West. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Jan 22, 2024 -

Ken Ganley Ford Parma responded

Hi, our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!

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