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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,810 Reviews
Call Service Center (888) 433-2764

1,810 Reviews of Ken Ganley Ford Parma - Service Center

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April 13, 2024

Will the service advisor is very knowledgeable and helpful he takes his time with customers and explains everything. He always been this way. I always asked for him in the past More

by RZHALERSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will
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Apr 14, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words for Will and for taking the time to leave us this wonderful feedback!

April 12, 2024

I enjoyed the great service they provided, while changing the oil and servicing my vehicle. More

by SARAHBENKO17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris 'Bubba" Andrade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Jeffrey
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Apr 13, 2024 -

Ken Ganley Ford Parma responded

Thank you, Sarah, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

Apr 14, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

April 12, 2024

So accommodating and friendly! Staff go out of their work day to see how I’m doing with my service and genuinely what to know how I’m doing Top notch service and they tell me up More

by tdoza8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris 'Bubba" Andrade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Vargo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2024 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Apr 14, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 11, 2024

The people were very nice and helpful. Much appreciated!! I have nothing else to say. Thank you More

by jkilbane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2024 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

Apr 13, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 11, 2024

The service was great. My service advisor informed me that I had enough service credits that my service was free! And I really appreciate the car wash. More

by TJFJT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
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Apr 12, 2024 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Apr 13, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 10, 2024

They didn't fix the problem my pats system light Still on. They ran a Diagnostic test and which should have shown the check engine light and transmission light both came on immediately after leaving the l More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Hadgigeorgiou
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Ken Ganley Ford Parma responded

Hi Anthony, we would like the opportunity to address the issues you had with your visit to our service center. Can you please reply with your full name & the best way to contact you OR you can email customer relations with the info at JWheatley@GanleyAuto.com thanks!

April 10, 2024

I like the valee pickup and delivery. It was quick and easy. I will do it again More

by gregorywach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Ken Ganley Ford Parma responded

Gregory, Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

April 10, 2024

Everyone I dealt with was great! Came in for a repair on my 2019 EcoSport and left with a 2021 Bronco Sport!!! It truly was a great experience! More

by margekoly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2024 -

Ken Ganley Ford Parma responded

Marge, Thanks for sharing about your experience with Ken Ganley Ford Parma. Congratulations on your new 2021 Bronco Sport! We appreciate your business and hope to see you again soon!

April 09, 2024

Service department was prompt, informative and listened to my requests. The woman who picked up my car and returned it was polite, pleasant and also informative. More

by irisjarecke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia
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Apr 09, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Iris, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

April 09, 2024

The service was great. They helped me out slightly with the pricing which was nice. Also my car was filthy driving in and left very shiny. I appreciated the extra effort cl More

by MIKEGALLS22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Mike and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

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